Digital Participation Policy

The Federal Authority for Government Human Resources (FAHR) welcomes the electronic participation of its customers and partners, as it can help in shaping priorities and ongoing development and improvement processes, and decision-making that supports the efforts of the UAE in terms of development and advancement of human capital, and achieving global competitiveness and leadership.

In line with its commitment to transparency and community engagement, FAHR has developed this Digital Participation Policy based on the UAE Digital Participation Policy and the relevant national guidelines and frameworks governing the use of digital platforms and social media. The policy aims to provide a secure and effective interactive environment that enables customers and stakeholders to actively contribute to continuous improvement and development efforts.

This policy aligns with the UAE’s national priorities by:

• Supporting the objectives of “We the UAE 2031” and the UAE Centennial 2071 in the areas of government excellence, innovation, and digital transformation.
• Promoting the principles of transparency, open government, and community engagement in service development and policymaking.
• Adopting global best practices in digital participation to ensure an integrated and sustainable customer experience.

Objectives

The Digital Participation Policy aims to:

• Enhance effective communication and engagement between FAHR and its customers and partners.
• Enable the public and stakeholders to contribute to the development of government policies, initiatives, and services.
• Leverage innovative ideas and suggestions to improve customer experience and enhance service efficiency.
• Support the principles of digital government based on transparency, inclusiveness, and innovation.

Scope

This policy applies to all official digital channels and platforms operated by FAHR, including its website, smart applications, social media platforms, and other digital participation tools. It covers all activities related to publishing information, conducting surveys and consultations, receiving feedback and suggestions, and interacting with the public.

Target Audience

• Federal government employees.
• Members of the community.
• Customers and the public, both within and outside the UAE.
• Strategic partners and relevant institutions.
• Individuals interested in human resources and government workforce development.

Principles of Digital Participation

• Transparency: Providing accurate, reliable, and regularly updated information.
• Respect: Promoting a positive digital environment based on mutual respect and constructive dialogue.
• Responsiveness: Addressing inquiries and feedback efficiently, professionally, and in a timely manner.
• Innovation: Encouraging innovative ideas and solutions that contribute to the development of government services.
• Inclusiveness: Ensuring equal participation opportunities for all target groups without discrimination.
• Reliability: Building trust by managing digital interactions in accordance with approved standards and best practices.

Participation Guidelines and Controls

FAHR reserves the right not to publish or to remove any content or comments that violate applicable laws, approved policies, or the terms of use of its digital platforms, including content that:

• Is unrelated to the topic under discussion or outside its scope.
• Contains inappropriate, offensive, or abusive language.
• Includes discrimination, disrespect, or contempt towards beliefs and cultures.
• Violates applicable laws, regulations, or intellectual property rights.
• Infringes upon individual privacy or compromises information security or public safety.

Response and Evaluation Mechanisms

• Responding to Interactions: Inquiries and feedback received through digital channels are reviewed and addressed during official working hours and in accordance with approved service level standards.
• Analysis of Outcomes: Interactions, opinions, and suggestions are periodically analyzed to identify trends, performance indicators, and opportunities for improvement.
• Measuring Satisfaction: Regular surveys are conducted to assess customer satisfaction with digital participation channels and the quality of responses provided.
• Continuous Improvement: The outcomes of digital participation activities are utilized to enhance services, initiatives, and related policies.

Announcing Digital Participation Opportunities

• Digital participation opportunities are continuously announced through FAHR’s website and various digital platforms.
• Direct links to surveys, polls, digital consultations, and participatory initiatives are published to facilitate public engagement.
• Awareness campaigns are conducted to promote a culture of digital participation and highlight the impact of customer contributions on service development and decision-making.

Participation Through FAHR’s Digital Platforms

FAHR welcomes your opinions, suggestions, and contributions through its official digital channels and social media platforms.

Topics submitted for discussion are reviewed and approved by the relevant departments before publication. Personal cases and individual information are not discussed or published on public platforms in order to protect privacy and ensure compliance with the approved Digital Participation Policy.

To view the Customer Charter for FAHR’s website and social media platforms, click here (Available in Arabic only).