E-Consultation

Subject:

The Federal Authority for Government Human Resources (FAHR) is undertaking a review and update of the Executive Regulations of the Federal Human Resources Law, with the aim of enhancing the efficiency and flexibility of the government human resources system and ensuring alignment with future trends and developments.

As part of its collaborative approach to policy development and co-creation, FAHR has held its first consultative session with Human Resources Directors and decision-makers across federal entities to discuss the proposed updates and gather insights and recommendations that support the development of a more proactive and future-ready government work environment.

Objectives:

• Engage relevant stakeholders in the development and enhancement of government human resources legislation and policies.
• Identify challenges and opportunities associated with the implementation of the current Executive Regulations.
• Collect proposals and recommendations that contribute to strengthening the efficiency and flexibility of the federal government human resources system.
• Support evidence-based decision-making and policy development through stakeholder feedback and input.

Expected Outcomes:

All feedback, observations, and recommendations received from participants will be reviewed and analysed as part of the process of updating the Executive Regulations of the Federal Human Resources Law. The outcomes will contribute to the development of a modern, flexible, and sustainable government human resources system.

Subject:

 The Federal Authority for Government Human Resources launched "Jahiz" Platform and APP, one of the major transformational projects of the UAE government. With the aim of enhancing the readiness of federal government talents and supporting them with future skills. The "Jahiz" initiative, through its digital platform, offers a specialized journey to develop four groups of skills most closely related to the future directions of government work.

 Purpose of Consultation:

 The Authority seeks to find out the views of the users of the platform and the App from the federal government employees and their development proposals about "Jahiz" platform, and to measure their level of satisfaction with the initiative through workshops and brainstorming sessions that help in developing the initiative and improving the platform in form and content.

 Decision-Making:

 The Authority will review the views and suggestions of customers, to make the necessary updates to develop "Jahiz" initiative and enrich its platform with scientific content to meet their needs.

Consultation Topic:

In alignment with the "Zero Government Bureaucracy" program, the Authority seeks to review a number of HR procedures, aiming to achieve greater flexibility in federally applied HR systems and regulations, reduce the number of steps required to complete certain HR processes, and eliminate all unnecessary requirements and conditions. This will be carried out through a brainstorming session with federal government employees to gather their development ideas and suggestions.

Challenge / Opportunity:

The Authority aims to conduct this session to actively engage customers and actual users of HR procedures and government electronic systems in continuous improvement efforts, and to enhance the overall user experience of HR digital systems.

Actions:

The Authority will compile development ideas and improvement feedback to enhance its services, in alignment with the UAE Government's strategy for zero bureaucracy and the simplification of government procedures.

Subject:

The Federal Authority for Government Human Resources prepares annually a plan of the Authority's community initiatives in cooperation with charitable institutions in the country for the purpose of promoting within the specified time frame.

Purpose of Consultation: 

FAHR, especially the government communication team, seeks through the brainstorming session to periodically review the previous plan and the special questionnaires that were launched and discussed with the team to suggest new ideas for preparing the plan.

Decision-Making:

The government communication team will prepare the plan after obtaining the views and suggestions of the employees for the necessary updates for the improvement of the plan to cover all charitable initiatives and projects.

Session Outcomes:

The Government Communication Team held a brainstorming session with Strategic Partners to prepare the Community Initiatives Plan for 2023.  The proposals and views of the partners were taken into account, which would help in developing the initiatives plan for 2023, as well as in developing a mechanism for marketing and raising awareness of the community initiative.

Action:

The Government Communication Team has prepared an integrated plan that covers the Strategic Partners' requirements in terms of marketing and promotion. It is time-bound and subject to change according to requirements.

Subject:

The Federal Authority for Government Human Resources has launched a virtual assistant service "Hamad" for FAHR's customers, which would facilitate customers access to its electronic services and obtain answers to some inquiries around the clock 24/7, through the Authority's website (www.fahr.gov.ae) Hence, "Hamad" is considered one of the aspects to shift towards artificial intelligence.

Purpose of Consultation:

The Authority seeks to explore the views of its employees on "Hamad" Service and measure their level of satisfaction through brain storming session which will helps in improving the service in terms of design and content.

Decision-Making:

The Authority will stand on employee reviews and suggestions, to make the necessary updates to improve the system and enrich it with accurate information and answers, to meet their needs.

Result:

The Government Communication Team held a brainstorming session with the concerned departments to discuss the requirements for updating and developing the Virtual Assistant Service for the Authority' customers "Hamad" and the challenges customers are facing when using the service. The requirements and notes of the departments that would help in developing the service and making the necessary updates to it were identified; In order to improve and simplify the system, commensurate with the needs of customers, and also to put in place a marketing mechanism and raise the level of awareness of the service.

Action:

The Government Communications Team with the concerned departments prepared a list of notes covering all the departments' requirements in terms of updates, and developed a mechanism for updating and a time-framed plan that can be changed according to requirements.

Subject:

The Federal Authority for Government Human Resources is constantly developing its electronic systems, as the electronic Performance Management System is one of the electronic systems that fall under the umbrella of the Human Resources Information Management System in the Federal Government "Bayanati". Through it, federal government employees can complete all stages of the applied performance management system. at the federal government level.

Purpose of Consultation:

The Authority seeks to explore the views of its customers about the system by launching a special questionnaire.

Decision-Making:

The Authority will solicit customers' views and suggestions, to make the necessary updates to improves the system in a way that meets the needs of all users.

Action:

After analyzing the results of the questionnaire that measures the level of public satisfaction about the development of the performance management system in the federal government, the participants' development proposals and views were taken into account, which would assist in the development of the system and make the necessary updates. In order to improve and simplify the system, in proportion to their needs, and this is the keenness of the Authority to continuously update the Human Resources Legislation and Regulations in the federal government. The results were identified and approximately 20 feedbacks were received, taken into consideration, and then built upon in the development of corrective measures.

Most Prominent Suggestions:

The first draft of the plan was developed based on the participants' feedback and taken into consideration to develop the system.

Subject:

Based on the efforts of the Federal Authority for Government Human Resources to market its annual report in a distinctive way, and its keenness to involve its employees in proposing new and innovative ways of marketing, the Authority will hold a brainstorming session to receive the employees' development opinions and views, and then prepare the plan.

 Purpose of Consultation:

 From the session, the authority seeks to involve its employees in submitting their development suggestions to prepare the marketing plan for the annual report.

 Decision-Making:

 The authority will stand on the employees' development proposals and visions, which will help in preparing an integrated marketing plan for the annual report on its achievement during 2022; To reach the level of ambitions and aspirations of dealers and readers.

Outcomes of the Brainstorming Session:

The Authority held a brainstorming session to market the Annual Report on the Authority's Achievements for the year 2022, with the participation of a number of the Authority's employees. During the virtual session, some marketing ideas and suggestions were presented.

Subject:

The Federal Authority for Government Human Resources has launched a Smart Recruitment Platform in the Federal Government, "Estiqtab", which is an advanced smart recruitment platform, enhanced with the characteristics of Artificial Intelligence, working to match the vacancies in the Federal Government, with the CVs of job seekers loaded in the system.

 Purpose of Consultation:

The Authority seeks to motivate Federal Government employees to participate effectively within the "Estiqtab" platform to achieve the maximum benefit from the available vacancies and to attract the best talents to the federal government.

 Decision-Making:

The Authority will measure the level of interaction and stand on the views and suggestions of the customers, through a questionnaire that measures their satisfaction with the platform, to enhance the strengths, and put corrective measures for any gaps, thereby increasing their level of satisfaction and happiness with the project.

Click here to participate on the survey 

Subject:

The Entrepreneurship Leave for self-employment for Federal Government UAE National employees initiative has been developed as part of the Initiatives of the Next 50. The initiative focuses on enhancing the competitiveness of the UAE National cadres, encouraging them to work in the private sector, investing in available job opportunities in it, and establishing and managing their own businesses projects/business that add a qualitative value to the national economy.

Given the leading role of the UAE Government and its vision that aims to support the country's citizens across all fields, the esteemed UAE Cabinet issued a Resolution on the conditions and controls for granting Entrepreneurship Leave for self-employment to UAE nationals working in the federal government. The initiative relies on an innovative approach to introduce a special category of leaves that is granted under specific conditions. The aim of this new leave category is to enable UAE nationals working in the federal government to establish their own business in the private sector given the important role this sector plays in the economy. This crucial step will play a key role in creating new jobs and drive future development.

Accordingly, the Federal Authority for Government Human Resources launched the guide for granting Ministries and Federal entities their UAE National employees - who wish - an Entrepreneurship Leave for self-employment, which is the first of its kind in the world, to encourage them to pursue investment and start their own businesses in the private sector.

Objective of the consultation:

The Authority seeks to understand the views and development proposals of federal government employees regarding the initiative, and measure their level of satisfaction through a questionnaire to help develop and update the initiative.

Decision-making:

The Authority will consider the views and proposals of employees, to make the necessary updates to meet their needs.

Summary of the Advisory:

In line with the "Zero Government Bureaucracy" program, the Authority is working to implement a series of initiatives and projects. This includes reviewing several human resources procedures to achieve greater flexibility in the federal human resources systems and regulations. The goal is to reduce the number of steps involved in certain human resources procedures and their execution time, while eliminating all unnecessary requirements. This will be done through a questionnaire to take into account the suggestions of the Authority's clients and federal government employees.

Challenges/Opportunities:

The Authority seeks to publish the questionnaire, with the aim of involving clients and actual users of human resources procedures and government electronic systems in their continuous development processes, and improving the experience of users of electronic human resources systems.

 Actions:

The Authority will list development ideas and improvement notes to develop its services, in line with the UAE government strategy to eliminate bureaucracy and simplify government procedures.

Consultation Subject:

Within the framework of the Authority's keenness to continuously develop its systems and services provided to its customers, and within the project to modernize the "Bayanati" System and move to the new interface for self-service procedures, the Authority will launch a questionnaire to measure public satisfaction with the "Bayanati" System.

Objective of Consultation:

The Authority aims to identify customer comments and suggestions for developing the interface, which will be launched in various stages, to include all electronic HR Systems, by the end of the year 2024. In order to improve and facilitate this experience, in terms of use, features and services.

Decision Making:

The Authority is keen to consider the opinions of customers and involve them in developing its services. As part of its endeavors to continuously improve systems, raise levels of satisfaction and happiness with use, and sustain the relationship with customers and partners.

Survey outputs:

Within the framework of the Authority's keenness to continuously develop its systems and services provided to its customers, and within the project to modernize the "Bayanati" system and move to the new interface for self-service procedures, the Authority launched a survey through which it seeks to obtain the public's opinions about the new interface, for the purposes of development and modernization before launch.

Action:

The participants' suggestions and views were taken into account, which would help develop the system, as well as develop a marketing mechanism and raise the level of awareness.

Results and decision making:

The marketing and awareness plan was prepared.

The screens were developed on the Bayanati system.

Consultation Subject: 

The Federal Authority for Government Human Resources provided its services electronically, via the Customer Happiness System, in order to achieve standards of quality and excellence, and worked to educate the public about its services by promoting them through its various media tools, with the aim of reaching the largest possible segment of customers, out of its keenness to simplify procedures and facilitate customers, and achieve the highest levels of satisfaction and happiness for them.

Purpose of Consultation:

Identifying the public's opinions and measuring their level of satisfaction with the level of awareness of the electronic services provided by the Authority through a questionnaire, and analyzing the data for use within the process of continuous improvement and development of the marketing plan, which helps the authority to meet the expectations of the public, and ensures its access to information and services of interest to it in the easiest and fastest way.

Decision-Making:

The will monitor the most important feedbacks and study them and develop a set of corrective actions and implement awareness campaigns to promote the authority's e-services in order to ensure quality and reach all target groups and meet their expectations.

Survey Results with Corrective Actions:

After analyzing the results of the Questionnaire to Measure the Level of Public Satisfaction about awareness level of FAHR's e-Services, the participants' suggestions and views were taken into consideration, which would help develop services and delivery channels, as well as develop a marketing mechanism and raise awareness of the services provided. The results were also identified and observations were received, which were taken into consideration, and then built upon in setting corrective measures and developing platforms in line with the needs and aspirations of customers.

Action:

The suggestions and views were taken into account, which would help develop the channels, as well as develop a marketing mechanism and raise awareness of the Authority's social media channels.

Subject:

In line with modern technologies, the Authority intends to open a WhatsApp channel for its customers to help them obtain an immediate answer to their inquiries, legal advice, and provide them with technical support.

This channel allows customers to communicate with the Authority in an easy way around the clock, provides them with comprehensive information about the Authority's services, and informs them of the main procedures, application channels, documents required to complete the service, etc.

Purpose of Consultation:

The Authority seeks to obtain customers' opinions about creating and developing communication channels, by sending a short questionnaire that will raise the level of participation, enhance customer happiness, and sustain the relationship with them. 

Decision-Making:

Diversifying the Authority's channels for providing services, communicating with customers to find out their needs and preferences, responding to their inquiries, as well as polling their opinions about those channels that suit them, as it reduces the time and effort in accessing the service.

Survey Results with Corrective Actions:

In line with modern technologies, the Authority intends to open a WhatsApp channel for its customers to help them obtain an immediate answer to their inquiries, legal advice, and provide them with technical support.  This channel allows customers to communicate with the Authority in an easy way around the clock, provides them with comprehensive information about the Authority's services, and informs them of the main procedures, application channels, documents required to complete the service, etc.

After analyzing the results, the participants' suggestions and views were taken into account, which would help develop

communication channels to raise the level of customer happiness and sustain the relationship with them.

Action:

The suggestions and views were taken into account in opening the WhatsApp channel, and work is underway to launch it.

Subject:

Based on the efforts of the Federal Authority for Government Human Resources to develop its website, and its keenness to involve its employees and customers in decision-making. The Authority will hold a virtual brainstorming session with its employees and will send a questionnaire to its customers to receive their opinions and development feedbacks for the improving the website and the electronic services provided through it; To provide better and easier services.

Purpose of Consultation:

The Authority aims to facilitate the process of accessing its electronic services and improving them to meet the expectation of the customers and human resources specialists, and thus seeks to make them partners in the decisions taken regarding the site and services.

Decision-Making:

The Authority will take into account the visions and feedbacks of the employees and the customers in developing its website and electronic services.

Consultation Subject:

The Authority provided its services electronically, via the Customer Happiness System and FAHR smart App, in order to achieve standards of quality and excellence, and worked to educate the public about its services by promoting them through its various media tools, with the aim of reaching the largest possible segment of customers, out of its keenness to simplify procedures and facilitate customers, and achieve the highest levels of satisfaction and happiness for them.

Purpose of Consultation:

Identifying the public's opinions and measuring their level of satisfaction with the level of awareness of the electronic services provided by the Authority through a questionnaire, and analysing the data for use within the process of continuous improvement and development of the marketing plan, which helps the authority to meet the expectations of the public, and ensures its access to information and services of interest to it in the easiest and fastest way.

Decision-Making:

The will monitor the most important feedbacks and study them and develop a set of corrective actions and implement awareness campaigns to promote the authority's e-services in order to ensure quality and reach all target groups and meet their expectations.

Survey Link: Click here to participate

Consultation Subject:

The Federal Authority for Government Human Resources (FAHR) launched the updated The Federal Government's Code of Ethics and Professional Conduct document, which aims to develop the employee's institutional culture, support professional values, and develop his spirit of responsibility, which will reflect positively on his productivity and enhance the performance of the institution to which he belongs.

Accordingly, FAHR intends to hold a brainstorming session with a group of the Authority's youth, a "Youth Circle".  To take their views on ways to market the document creatively at the federal government level.

Objective of Consultation:

The Authority aims from the session to obtain the opinions of young people regarding marketing the document in creative ways, by taking advantage of artificial intelligence tools.

Decision Making:

The Authority will prepare an integrated marketing plan, after considering the views and suggestions of participants in the youth circle, to ensure reaching the largest segment of federal government employees.

Results:

The Authority developed an marketing plan to launch the campaign

Summary of the Advisory:

In line with the "Zero Government Bureaucracy" program and in pursuit of the UAE Vision 2031 to build the most innovative and distinguished system, enhance government performance, provide the best government services in the world, and develop flexible work models, the Authority is working to implement a series of initiatives and projects. This includes reviewing several human resources procedures to achieve greater flexibility in the federal human resources systems and regulations. The goal is to reduce the number of steps involved in certain human resources procedures and their execution time by at least 50%, while eliminating all unnecessary requirements. This will be done through organizing a Customer Council involving federal government employees.

Challenges/Opportunities:

The Authority aims to hold a session for the Customer Council to involve users and stakeholders of human resources procedures and electronic government systems in the continuous development process, with a focus on improving the user experience of electronic human resources systems.

Actions:

The Authority will gather ideas and feedback for development and improvement of its services, in line with the UAE Government's strategy to eliminate bureaucracy and simplify government procedures.

Outcomes and Results:

Number of participants in the session: Approximately 50 participants from the federal government, the Authority, the UAE Government Services team, the Bureaucracy Zeroing Task Force from the Prime Minister's Office, along with HR managers, officials, and employees from various ministries and federal entities.

Decision Made:

• Some procedures in the new "Bayanati" system were streamlined, reducing the number of clicks by 58%, the number of steps by 67%, and the average time to complete procedures by 55%. Additionally, the Authority's mobile app reduced the number of clicks by 50%, the number of steps by 32%, and the time taken by 36%.
• Strategic initiatives were proposed to support the Zero Bureaucracy program.
• Educational and awareness messages about the program were created and disseminated at the federal government level to raise awareness among employees and the public.

Next Steps:

• Continue promoting the program and work on developmental updates to support it.

Attachments:

• Link to the session news and media coverage

Summary of the Consultation:

As part of its ongoing efforts to enhance institutional work systems at the federal government level and increase awareness and knowledge of human resource issues among federal government employees, the Authority is continually striving to develop and introduce strategies and policies that support the government work system.

Accordingly, the "Authority" will hold a brainstorming session with a team of leaders from federal entities, human resources departments, and employees, to update the guidelines for implementing part-time work across the federal government, as well as a marketing campaign to support the guide.

Challenges/Opportunities:

Through this session, the "Authority" aims to discuss the core elements of the guide with participants, gather their suggestions for development, and update the guide accordingly, as well as create a marketing plan and communication messages to promote it.

Actions:

The "Authority" will collect ideas and feedback to update the guide and develop a plan to support awareness efforts.

Outcomes and Results:

·        Number of participants in the session: 13 employees from the federal government and the Authority.

Decision made:

·        The part-time work guideline was updated and launched at the federal government level.

·        Federal entities were introduced to the new guide, with a focus on its details, how to benefit from this model, and its positive impact on the government work system through virtual workshops.

·        A comprehensive marketing campaign was prepared to introduce the guide.

Next Steps:

• The guide will be explained to human resources departments in federal entities through virtual workshops to ensure proper implementation and optimal benefit.

Attachments:

• Click here to read the news related to the The Part-time work Guideline
• To view the part-time work guideline, click here 

:Subject

.The Federal Authority for Government Human Resources is constantly working on developing its systems and policies. The Authority invites the honorable public to share their views on HR Systems and Policies in the federal government

:Purpose of Consultation

.FAHR seeks to obtain the views of its customers by launching a questionnaire to raise the efficiency of federal government employees and enhance the attractiveness of the work environment

:Decision-Making

.The Authority will stand on the customers' views and suggestions, to make the necessary updates, commensurate with their needs

 Survey Link: Click here to participate

Consultation Subject:

Within the framework of the Authority's efforts to develop the institutional work system at the federal government level and raise the level of awareness and knowledge of human resources issues among federal government employees, you find it constantly striving to develop and update its own knowledge dissemination initiatives and tools. The Authority launched a questionnaire through which the Authority seeks to obtain the public's opinions about the Authority's knowledge dissemination initiatives and channels, to raise the level of participation, enhance customer happiness, and develop an improvement plan by taking into account the public's suggestions and comments.

Objective of Consultation:

The Authority seeks to obtain the public's opinions about the Authority's knowledge dissemination initiatives and channels, through a short questionnaire that will raise the level of participation and enhance customer happiness.

Decision Making:

The Authority will review your opinions and development proposals and include them in the 2025 plan.

Click to participate on the Survey .

Subject:

The Federal Authority for Government Human Resources has launched a Smart Recruitment Platform in the Federal Government, "Estiqtab", which is an advanced smart recruitment platform, enhanced with the characteristics of Artificial Intelligence, working to match the vacancies in the Federal Government, with the CVs of job seekers loaded in the system.

Purpose of Consultation:

The Authority seeks to motivate Federal Government employees to participate effectively within the "Estiqtab" platform to achieve the maximum benefit from the available vacancies and to attract the best talents to the federal government.

Decision-Making:

The Authority will set a brainstorming session with its employees to measures their satisfaction with the platform, to enhance the strengths, and put corrective measures for any gaps, thereby increasing their level of satisfaction and happiness with the project.

Session Outcomes:

The Federal Authority for Government Human Resources launched "Estiqtab" Platform, which is an Artificial Intelligence enhanced Recruitment System that supports matching vacancies with job seekers, by learning from databases of millions of records learning algorithms. The "Estiqtab" initiative team held a brainstorming session with relevant partners to prepare a development plan for the platform for the year 2024.

The Authority seeks to understand the views of the platform users, including federal government employees, and their development proposals regarding the platform, and to measure their level of satisfaction with the initiative to develop the initiative and improve the platform in form and content.

Action:

The partners' suggestions and views were taken into account, which would help develop the platform, as well as develop a marketing mechanism and raise awareness of the initiative.

Note: Suggestions are not publishable.

Consultation Subject:

As part of FAHR's interest in achieving excellence and leadership in the performance of its social media channels, the Authority invites the respected public to give their opinions and their developments views on its Social Media Platforms through the questionnaire.

Purpose of Consultation:

Through this consultation, the Authority aims to measure the level of satisfaction with its Social Media Platforms.

Decision-Making:

Launching valuable initiatives to innovatively enhance the interaction of the audience with FAHR's Social Media Platforms and raising levels of satisfaction with them.

Session Outcomes:

After analyzing the results of the questionnaire that measures the Public Satisfaction with Social Media in the Federal Authority for Government Human Resources 2022, the suggestions and views of the public were taken, which would help in developing the Authority's platforms on social media, as well as in developing a marketing mechanism and raising the level of awareness of the platforms. The results were also identified and approximately 40 observations were received, which were taken into consideration, and then built upon in the development of corrective measures in line with the needs and aspirations of customers.

Action:

The partners' suggestions and views were taken into account, which would help develop the channels, as well as develop a marketing mechanism and raise awareness of the Authority's social media channels.

Note: Suggestions are not publishable.

Subject:

 The Federal Authority for Government Human Resources launched "Jahiz" Platform, one of the major transformational projects of the UAE government. With the aim of enhancing the readiness of federal government talents and supporting them with future skills. The "Jahiz" initiative, through its digital platform, offers a specialized journey to develop four groups of skills most closely related to the future directions of government work.

Purpose of Consultation:

 The Authority seeks to find out the views of the users of the platform from the federal government employees and their development proposals about "Jahiz" platform, and to measure their level of satisfaction with the initiative through workshops and brainstorming sessions that help in developing the initiative and improving the platform in form and content.

Decision-Making:

 The Authority will review the views and suggestions of customers, to make the necessary updates to develop "Jahiz" initiative and enrich its platform with scientific content to meet their needs.

Session Outcomes:

The Federal Authority for Government Human Resources launched "Jahiz" Platform, one of the major transformational projects for the UAE government. With the aim of enhancing the federal government's talent readiness and supporting it with the skills of the future. Through its digital platform, the "Jahiz" initiative offers a specialized journey to develop four sets of skills most closely related to future directions of government work. The "Jahiz" initiative team held a brainstorming session with relevant partners to prepare a development plan for the platform for the year 2024.

The Authority seeks to understand the views of the platform users, including federal government employees, and their development proposals regarding the "Jahiz" platform, and to measure their level of satisfaction with the initiative to develop the initiative and improve the platform in form and content.

Action:

The partners' suggestions and views were taken into account, which would help develop the platform, as well as develop a marketing mechanism and raise awareness of the initiative.

Note: Suggestions are not publishable.

 Subject:

The Federal Authority for Government Human Resources launched Hayat Project to provide psychological and moral support to employees of the Federal Government, with the aim of enhancing their mental health at the hands of a group of specialists and consultants and raising efficiency and productivity by reducing work and life challenges and what may result from psychological and work pressures and challenges.

Purpose of Consultation:

The Authority seeks to develop the program to help the largest number of employees of the Federal Government to overcome the psychological crises and pressures caused by the life and work challenges. 

Decision-Making:

The Authority will measure the level of interaction with the program to stand on employee views and proposals, to enhance strengths, address weaknesses, and even put corrective measures into any gaps, thereby increasing their level of satisfaction and happiness with the program.

Results and Corrective Actions:

After analyzing the results of the questionnaire that measures the level of Satisfaction of the Psychological Support Program for Federal Government employees (Hayat), the proposals and opinions of participants from the federal government were taken into account, which would help in developing the program, setting up a marketing mechanism, raising awareness of the initiative and how to benefit from the services provided by the program to the employees.

The results were examined and about 20 proposals were received, and they were taken into consideration, and then based on them in developing corrective actions.

In this presentation, you will find suggestions with corrective actions.

Subject:

FAHR has worked to develop the Customer Happiness System (CHS) on a regular basis, as it makes it easier for customers to access all its electronic services through a single electronic portal, emanating from the Authority's website (www.fahr.gov.ae).

Purpose of Consultation:

 The Authority seeks to explore the views of its customers about the system by holding a series of workshops and meetings, as well as creating an experimental environment for the system.

Decision-Making:

The Authority will seek customers' views and suggestions, to make the necessary updates to improves the system in a way that meets the needs of all users.

Outcomes:

The Authority held a brainstorming session with the concerned departments to develop and update the Customer Happiness System, with the participation of a number of the authority's employees.  During the session, the system was presented to the employees, and some observations and changes required to update the system were discussed.  The opinions of the majority of employees were restricted and after discussion by those concerned, the amendments were dropped to the system.

Subject:

Based on the efforts of the Federal Authority for Government Human Resources to develop the Government Skills Bank initiative and increase awareness of it, and its keenness to involve its employees in the decision-making for its development in form and content.  A survey will be sent to receive the employees' development opinions and views, on marketing messages and the content of the site's content.

 Purpose of Consultation:

From the survey, FAHR seeks to involve its employees in the process of updating the marketing messages of the Government Skills Bank initiative - in form and content - in order to facilitate customers and increase the volume of benefit from the initiative.

Decision-Making:

The Authority will stand on the employees' development proposals and feedbacks, which will help develop the initiative in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers.

Outcomes:

The Authority held a brainstorming session to develop the marketing collaterals of the Government Skills Bank initiative, through which it seeks to involve its employees in the process of updating the marketing messages of the Government Skills Bank initiative - in form and content - in order to facilitate customers and increase the volume of benefit from the initiative.  The proposals and views of the development specialists from the departments were taken, which would help in developing the initiative in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers. And also working on preparing an integrated marketing plan to promote the initiative.