The Federal Authority for Government Human Resources: FAHR Smart Application marks a qualitative leap in the Federal Government’s Work System

Sinceits launch in 2014, the Federal Authority for Government Human Resources’ SmartApplication (FAHR), has proven to be a qualitative leap in the work system ofthe federal government.  Thanks to FAHRApp, the traditional human resources procedures in ministries and federalentities have become a thing of the past, as the Application provides theopportunity for federal government employees to complete their human resourcesprocedures on their own, without the need for human intervention by HRdepartments, to enable these departments to focus on more strategic tasks,responsibilities and projects within the organization.

The Authority’s smart application, which serves more than 40ministries and federal entities, and provides dozens of services related tosmart human resources systems and procedures in the federal government,witnessed a great interaction by all employees during the current year. Files were uploaded into the app. 18,000 times, and the federal governmentemployees used it to perform more than 105,000 HR procedures, 18,000 of whichwere to obtain “To Whom It May Concern” letters.

To reflect its keenness to develop its smart App. and diversifythe services provided, the Authority launched a package of new services for thefederal government employees through it during 2022. These new servicesincluded electronic signature on contracts and ministerial decisions,performance evaluation for the new employees during the probationary period,requesting to work remotely on Friday, in line with the new workweek adopted bythe UAE Government for the federal government employees, and the flexibilitygranted to certain categories of employees to work remotely on this day. 

It should be noted that the Authority had instructed, earlier lastyear, the federal government employees to take a set of steps related toCOVID-19 pandemic, such as: uploading the result of COVID-19 test, enteringvaccination certificate into the HR Management Information System (Bayanati),as well as recording cases of infection, or contact with infected persons.

FAHR App. constitutes a unified smart platform that allows federalgovernment employees to complete all human resources transaction on their ownusing their mobile devices. To give employees more support, the Authorityprovided many innovative services for them via the smart App., including:electronic recording of attendance and departure, issuing an e-business card, searchingfor vacancies in the federal government, and facilitating the applicationprocess for job seekers.

The most prominent HR procedures that are provided through theAuthority’s smart app.  include viewingattendance and departure records, requesting leave, requesting a salarycertificate, experience certificate, issuing letters to whom it may concern,and requesting legal advice about the HR laws, policies and legislation in thefederal government, the completion of all stages of performance managementsystem and creation of their individual development plans.

FAHR App. also provides a package of e-services for federalgovernment employees, such as: displaying and updating personal documents, andrequesting a technical support service; to assist ministries and federalentities in implementing various HR procedures, searching for employees in thefederal government and communicating with them via e-mail, as well asnominating federal government employees under Rewards and Incentives System,and viewing the job description card.

Federal government employees and customers alike can greatlybenefit from the services provided by the Authority, whether through theCustomer Happiness System, or the FAHR Smart App at any time and from anywherein the world.

Asem Ahmad AL Awadhi

Director, HR Information System Department

The Federal Authority for Government HumanResources