Federal Authority for Government Human Resources

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Technical Support Request

Service Time

35 HOURS

CHS User Guide Start Service Through Customer Happiness System

Description
Target Group
Service Type
Service Fees
Required Documents
Service Requirements
Workflow Steps
FAQ

Services provided by FAHR to support the federal entities by answering their inquiries and remarks related to HR E-procedures and receiving the technical support requests related to Bayanati systems, including the following systems along with any other systems to be added subsequently to the platform:

1. Core-HR
2. Self Service for Human Resources
3. Security Clearance for Entities using Web
4. Security Clearance for Entities using Bayanati
5. Security Clearance for Local or private Entities (not using Bayanati)
6. FAHR Smart Application
7. Performance Management System
8. User Management
9. Strategic Workforce Planning
10. Time and Attendance System
11. Business Intelligence Reports
12. Learning Management System (LMS)
13. I-Recruitment
14. Permits System
15.Integration with Autonomous Authorities via (ESB)
16.Discoverer Report

HR departments at the Federal Entities

Sub-Service

Free

To Register in Service:

The user should be Federal Government or Autonomous Authorities employee.
The user should be registered in bayanati.
Username should be activated by the HR department of the entity.

To use the System by the Customer:

Enter username and Password.
Determine the type of the required service.
Explain the issue or problem.
Send a support request including inquiry description and attachments (if any).

Procedures after Registration:

The user chooses the support form including inquiry description and attachments (if any).
Bayanati first level of support reviews the request.
The first level of support resolve the issue if possible and notify the user via email or mobile notification.
If any further clarification is requested, first level of support will be requesting the user for additional information.
If the first level of support were unable to resolve the issue, the ticket will be transferred to the second level of support.
Second level of support will review the ticket, resolve it accordingly if possible, and close the ticket.
If the second level of support analysis results found that the request was a new feature or service, the ticket will be transferred to the development department for further planning and execution.
The user can track his request at any time.
Once the request is closed, an email or notification will be sent to inform the user.

** The previous procedures period is govern in accordance with the Service Level Agreement document signed with the entity

Service Requirements through Customer Happiness System CHS:

Federal Government Employee in Bayanati should have username and Password for Customer Happiness System CHS.
Customer Happiness System CHS Training.
User Manual (available on the website and Customer Happiness System CHS).

Service Requirements through FAHR SMART Application:

Fill the service Form in the SMART APP.
The form will be automatically transferred to a ticket & in the Customer Happiness System CHS.

Service Requirements through Call Center:

Once the user call the Call Center number, the information of the caller (Government & Employee) will appear to Support Officer.
The request with all information of the caller will be registered as a ticket in the Customer Happiness System CHS.

User Guide - Self Service System

Forgot password / PIN?+

To update the password from "Bayanati" system, kindly, follow these procedures:

1. Click " Login Assistance" feature on the login .

2. Enter the "user name" and click "Forgot Password?"

3. A link from "Bayanati" system shall be sent to the official e-mail registered in "Bayanati" system.

4. Enter the new password / PIN and initiate the password comprising of 8 characters or more, However, the password may include any combination of letters, numbers and symbols.

How can I submit and attach the sick leave documents?+

To submit a sick leave, along with attaching the related documents thereto, kindly, follow these procedures:

1. Select the employee self-service feature

2. Click on "Leave Management"

3. Select the type of leave, and the start and end dates from the calendar, then press "Calculate Duration" and press "Next".

4. You should check the inputs and confirm the data, and then press the "Execution".

5. Select the Additional Information "Attachments "and then press "Add"

6. Attach the document and then press "Apply".

How to apply for leaves of all kinds?+

To apply for a leave, kindly, follow these procedures:

1. Select the employee self-service feature

2. Click on "Leave Management"

3. Select the type of leave, and the start and end dates from the calendar, then press "Calculate Duration" and press "Next".

4. You should check the input and confirm the data and then press the "Execution".

5. You should check the input and confirm the data and then press the "Execution". To be sent for approval

I would like to update the data of my ID and passport?+

To update your Emirates ID and the Passport data, kindly follow these procedures:

1. From the employee self-service feature

2. Select the UAE ID, Passport, and the data of the unified No. / residency card

3. From the schedule select "Update Document"

4. Enter the required data for the document, and then add the attachment and press "Next".

5. After confirming the information press the "Execute".

I have not received any text messages from "My Data" system, how do I check my registered mobile No. to update it?+

To verify the number and update it in "Bayanati", kindly follow these procedures:

1. From the employee self-service feature

2.Select the address and telephone of the employee

3. Press "Update" at the telephones

4. Select Phone Type "My Data Telephone "

5. Add the 7 digit number along with adding of the dialing code for example: " +971XXXXXXX".

6. Press "Next" and then "Save"

I am searching for a job in the Federal Authorities, how can I apply for available jobs?+

To apply for jobs you may follow these procedures

1. Enter the e-recruitment link. (https://www.federalerp.gov.ae/OA_HTML/IrcVisitor.jsp)

2. Log in to the e-recruitment site

3. Search and submit the suitable job in Federal Departments

I noted that the evaluation result in my performance management system does not suit me. How can I complain and submit grievance about the outcome?+

To apply for a grievance in the Performance Management System, the grievance shall be, if the employee was evaluated" "needs to be improved", according to the following steps:

- Access to the feature of the employee performance management

- Elect the feature of grievance applications for performance

- Press "Add" and fill in the form.

- Upon completing filling in the data, press "Apply"

I cannot see my services and authorities when I log in, what are the procedures to show them?+

To show the features and capacities in the main menu, kindly follow these procedures

1. Press the Personal Setup and then click "Show All" option and then "Apply".

2. Log off and log back on again to the system to show the features and capacities in the main menu.

The size of my file is large, I cannot attach it?+

To reduce the file size, kindly follow these procedures:

1. Make a screen shot

2. Copy the image to (Paint) program

3. . Save the file in (JPG) format

How can I apply for a To Whom It May Concern Letter ?+

To submit "To Whom It May Concern" letter kindly, follow these procedures:

1. From the employee self-service feature.

2. Sselect an application for " To Whom It May Concern " letter (for submitting " To Whom It May Concern Letter").

3. Click on "Add" icon to submit a new application

4. Kindly conclude all the mandatory fields marked with the sign (*) and then click on the word "Execute".

5. You shall find the submitted application in the status (New), click "Next".

6. Check the entered data and then click "Execute".

7. The letter shall be sent to you via the e-mail, in case you selected the application type a "certificate issued automatically from the system" and if you select a "certificate signed by the HR", then it shall be received from the Human Resources personally.

Service Classification

Procedural

Service Priority

Service Mandatory

Optional

Average time to obtain the service

Technical support Cases: (Critical 7 working hours /High 14 working hours / Medium 21 working hours / Normal 35 working hours).

Available Languages

Arabic Language / English Language

No. of Service Surfers / Users

Service Surfers : 19920

Actual Service Users : 78

Communication Channels

Call Center : 600525524
Phone Inquiry Timing : 7.30 am – 3.30 pm
Customer Happiness System CHS
FAHR Smart Application
"Hamad" Chatbot
Service Availability : 24 /7

About FAHR

Legislations & Guides

FAHR Services

Media Center

Open Data

Digital Participation

How should I use keywords?

Refine search results?

Want to go straight?

To subscribe to periodic newsletter

Technical Support Request

Service Time

35 HOURS

Forgot password / PIN?+

How can I submit and attach the sick leave documents?+

How to apply for leaves of all kinds?+

I would like to update the data of my ID and passport?+

I have not received any text messages from "My Data" system, how do I check my registered mobile No. to update it?+

I am searching for a job in the Federal Authorities, how can I apply for available jobs?+

I noted that the evaluation result in my performance management system does not suit me. How can I complain and submit grievance about the outcome?+

I cannot see my services and authorities when I log in, what are the procedures to show them?+

The size of my file is large, I cannot attach it?+

How can I apply for a To Whom It May Concern Letter ?+

Service Classification

Service Priority

Service Mandatory

Average time to obtain the service

Available Languages

No. of Service Surfers / Users

Communication Channels

Service Rating

To subscribe to periodic newsletter

Technical Support Request

Service Time

35 HOURS

Forgot password / PIN?+

How can I submit and attach the sick leave documents?+

How to apply for leaves of all kinds?+

I would like to update the data of my ID and passport?+

I have not received any text messages from "My Data" system, how do I check my registered mobile No. to update it?+

I am searching for a job in the Federal Authorities, how can I apply for available jobs?+

I noted that the evaluation result in my performance management system does not suit me. How can I complain and submit grievance about the outcome?+

I cannot see my services and authorities when I log in, what are the procedures to show them?+

The size of my file is large, I cannot attach it?+

How can I apply for a To Whom It May Concern Letter ?+

Service Classification

Service Priority

Service Mandatory

Average time to obtain the service

Available Languages

No. of Service Surfers / Users

Communication Channels

Service Rating

Most visited pages

External Link

Current Link Not Available

External Link