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Technical Support Request

Estimated Delivery Time

  • 35 working hours

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About Service

Services provided by FAHR to support the federal entities by answering their inquiries and remarks related to HR E-procedures and receiving the technical support requests related to Bayanati systems, including the following systems along with any other systems to be added subsequently to the platform:

  • Core-HR
  • Self Service for Human Resources
  • Security Clearance for Entities using Web
  • Security Clearance for Entities using Bayanati
  • Security Clearance for Local or private Entities (not using Bayanati)
  • FAHR Smart Application
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Service Steps

  • 1
    • The user should be Federal Government or Autonomous Authorities employee/ Entities connected With ESB
    • The user should be registered in bayanati/ Entities connected With ESB
    • Username should be activated by the HR department of the entity/ Entities connected With ESB
  • 2
    To use the system by the Customer:
    • Enter username and Password
    • Determine the type of the required service.
    • Explain the issue or problem
    • Send a support request including inquiry description and attachments (if any).


  1. To submit "To Whom It May Concern" letter kindly, follow these procedures:

    • From the employee self-service feature.
    • Sselect an application for " To Whom It May Concern " letter (for submitting " To Whom It May Concern Letter").
    • Click on "Add" icon to submit a new application
    • Kindly conclude all the mandatory fields marked with the sign (*) and then click on the word "Execute".
    • You shall find the submitted application in the status (New), click "Next".
    • Check the entered data and then click "Execute".
    • The letter shall be sent to you via the e-mail, in case you selected the application type a "certificate issued automatically from the system" and if you select a "certificate signed by the HR", then it shall be received from the Human Resources personally.
  2. To reduce the file size, kindly follow these procedures:

    • Make a screen shot
    • Copy the image to (Paint) program
    • Save the file in (JPG) format
  3. To apply for a grievance in the Performance Management System, the grievance shall be, if the employee was evaluated" "needs to be improved", according to the following steps:

    • Access to the feature of the employee performance management
    • Elect the feature of grievance applications for performance
    • Press "Add" and fill in the form.
    • Upon completing filling in the data, press "Apply"
  4. To apply for jobs you may follow these procedures

    • Enter the e-recruitment link .
    • Log in to the e-recruitment site
    • Search and submit the suitable job in Federal Departments
  5. Show more FAQ
Estimated Delivery Time
35 working hours
Services Channels

Call Center : 600525524

Phone Inquiry Timing : 7.30 am – 3.30 pm

Customer Happiness System CHS

FAHR Smart Application

"Hamad" Chatbot

Service Availability : 24 /7

Target Audience
Departments at the Entities (FG,Local Gov ,Privet)
Service Fees


Service Classification


No. of Service Surfers / Users

Service Surfers : 21635

Service Requirements

Service Requirements through Customer Happiness System (CHS):

  1. Federal Government Employee in Bayanati should have username and Password for Customer Happiness System (CHS).
  2. Customer Happiness System (CHS) Training.
  3. User Manual (available on the website and Customer Happiness System).
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