How should I use keywords?

Use keywords that are as specific as possible. For example, if you want to search about a page, use the “word page” not “a pages” “and pages” etc…

Refine search results?

If you find that your search has returned too many results you might want to consider refining your search. You can refine your search by adding other keywords to your search or by using the handy keyword tool that can filter your results to make them more accurately reflect the information you are looking for. The filters can be found to the top of your results.

Want to go straight?

Here are some quick links to take you straight to key topics:

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Letter request - For Non - Federal Employees


It is a service which Federal Authority for Government Human Resources provides for non-federal employees which allow them to submit a letter request to confirm not being a U.A.E federal employee.

For Non - Federal Government Employees



Required Documents for Service:

  • Letter to Federal Authority for Government Human Resources Director General Office stating the requirements.
  • Passport Copy.
  • Emirates ID Copy

To Register in Service:

  • No registration required.

To use the system by the Customer:

  • Enter FAHR Website.
  • Select the service from the electronic services list - Support Federal Entities in using Bayanati systems.
  • Login to Customer Happiness System CHS.
  • Fill the application as well as attaching the required documents.
  • FAHR Employee will receive the application and act accordingly.
  • Prepare the letter and send it to the registered email.

** The previous procedures period is govern in accordance with the Service Level Agreement document signed with the entity

  1. Full Name
  2. Passport Number
  3. Requester Authority (Internal Entity /External Entity)
  4. Requester Name
  5. Email Address
  6. Mobile Number

Service Classification


Service Priority


Service Mandatory


Average time to obtain the service

20 Working Days

Available Languages

Arabic Language / English Language

No. of Service Surfers / Users

Communication Channels

  • Service Availability : 24 x7 

Service Rating