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How should I use keywords?

Use keywords that are as specific as possible. For example, if you want to search about a page, use the “word page” not “a pages” “and pages” etc…

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If you find that your search has returned too many results you might want to consider refining your search. You can refine your search by adding other keywords to your search or by using the handy keyword tool that can filter your results to make them more accurately reflect the information you are looking for. The filters can be found to the top of your results.

Want to go straight?

Here are some quick links to take you straight to key topics:

To subscribe to periodic newsletter

HR Legislation Inquiry Service

 

The service is concerned with finding legal solutions to the problems encountered in the practical application of the Human Resources Law and its executive regulations and the articles and decisions that are complementing them.

All categories of customers (Priority to the Federal Entities’ employees)

Sub - Service

Free

Required Documents for Service:

  • 1. Necessary needed Documents for Subject/Case.
  • 2. OR Official Letter including: (Subject/Case - Customer Name - Organisation - Email address - Nationality).

To Get the Service through FAHR Website:

  • 1. Enter FAHR website and select FAHR’s Services.
  • 2. Click on icon (Start Service).
  • 3. Add your Question or Case in related to HR Law & its Executive Regulations.
  • 4. Fill out the form by entering all required data accurately.
  • 5. Click on (Send).
  • 6. Notification email will be sent to the customer as a receipt of the application/case.

Internal Work Process:

  • 1. Receive the request through the legal email address.
  • 2. Review the request by the legal team.
  • 3. Approve the reply by the Senior Management.
  • 4. Send the final approved reply to the customer.

To Get the Service through Customer Happiness System CHS:

  • 1. Login to FAHR Website main page.
  • 2. Then click on the e-services icon.
  • 3. Click on legal advice.
  • 4. Click to inquire about Human Resources Legislation.
  • 5. Enter username and PIN (for Bayanati User).
  • 6. Or register if the applicant (not Bayanati User).
  • 7. Respond to the customer through customer happiness system.

To Get the Service through FAHR Smart Application:

  • 1. Download FAHR smart application from smart phone stores.
  • 2. Choose the Legal Services.
  • 3. Fill out the Form.
  • 4. Send a notification receipt email to the Customer.


Filling in all compulsory fields in the system and attach the necessary needed documents including:

(Subject / Case, Customer Name - Organization - Email address - Nationality)

Service Classification

Informational

Service Priority

No

Service Mandatory

Optional

Average time to obtain the service

5 Working Days : Repeated Inquires

15 Working Days : New Inquires

Available Languages

Arabic Language / English Language

No. of Service Surfers / Users

Service Surfers : 4906

Actual Service Users : 8750

Communication Channels

FAHR Website
Customer Happiness System CHS
FAHR Smart Application
Official Letters
Forums
Call Center : 600525524
Phone Inquiry Timing : 7.30 am – 2.30 pm
 

Service Rating

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