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FAHR Newsletter

E-Consultation Making

In order to engage the customers and beneficiaries of the federal human resources services, regulations, and legislation, the Federal Authority for Government Human Resources remains committed to involve its clients in decision-making through consultation and soliciting their views on the Authority website as a whole and the services it provides in particular, using various channels of communication available.

 

Consultation Channels

The Authority is adopting several tools for public consultation, including but not limited to: questionnaires, social networking sites, direct comment on services and texts.

 

Consultation Purpose and Objectives

In order to facilitate access to its electronic services and improve them to meet the aspirations of the public and human resources professionals, the Authority always seeks to make these stakeholders partners in the decisions related to the site and services provided.

 

Results Achieved

Among the results achieved, making use of e-consultation tool, the updating of the site's pages and external appearance, classification of services, highlighting the most viewed pages, launching the second updated version of the Authority’s Smart App (FAHR), as well as adopting Twitter as one of the official channels for requesting legal advice.

 

Desired Results

The Authority seeks to raise its services to advanced levels, and ensure that they are accessible and meet the expectations of customers. To achieve this objective, the Authority’s site is constantly being improved, and services provided based on the views and suggestions of the public.

 

Timeline

Start: 1/2/2017 

... Improvement process continues throughout the year.

 

Customer Satisfaction Survey on FAHR's Website

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