“Itimad” is an electronic approvals system for Ministries and Federal Entities that non-operating Human Resources Management Information System "Bayanati", and to all Federal Entities to obtain approval for their outsourcing services permits. The system is also implemented in several local government entities, establishments, and private companies in the country.
Target Groups
“Itimad” System is used by Human Resources Departments in Federal Entities, some local entities, and private establishments in the country.
Access to Service
The electronic system can be accessed via the Authority’s Website.
Requirements for activating “Itimad” System
The required documents for activating "Itimad” system
Entities wishing to activate “Itimad” System should send an official letter addressed to the Federal Authority for Government Human Resources.
Service Delivery Time
Obtaining electronic approvals for Human Resources transactions usually takes from one to 3 business days, and some transactions may take up to 21 business days.
Languages Used in Service Provision
The service available in Arabic.
Communication Channels
For inquiries and support, you can contact the Authority’s “Etimad” Service Team via:
Tel: +97124036030
E-mail: ITIMAD-Support@fahr.gov.ae