How should I use keywords?

Use keywords that are as specific as possible. For example, if you want to search about a page, use the “word page” not “a pages” “and pages” etc…

Refine search results?

If you find that your search has returned too many results you might want to consider refining your search. You can refine your search by adding other keywords to your search or by using the handy keyword tool that can filter your results to make them more accurately reflect the information you are looking for. The filters can be found to the top of your results.

Want to go straight?

Here are some quick links to take you straight to key topics:

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“Itimad” E- Service for Federal Authorities

“Itimad” is an electronic approvals system for Ministries and Federal Entities that non-operating Human Resources Management Information System "Bayanati", and to all Federal Entities to obtain approval for their outsourcing services permits. The system is also implemented in several local government entities, establishments, and private companies in the country.

Target Groups

“Itimad” System is used by Human Resources Departments in Federal Entities, some local entities, and private establishments in the country.

Access to Service

The electronic system can be accessed via the Authority’s Website.

Requirements for activating “Itimad” System

The required documents for activating "Itimad” system

Entities wishing to activate “Itimad” System should send an official letter addressed to the Federal Authority for Government Human Resources.

Service Delivery Time

Obtaining electronic approvals for Human Resources transactions usually takes from one to 3 business days, and some transactions may take up to 21 business days.

Languages Used in Service Provision

The service available in Arabic.

Communication Channels

For inquiries and support, you can contact the Authority’s “Etimad” Service Team via:
Tel: +97124036030
E-mail: ITIMAD-Support@fahr.gov.ae

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