How should I use keywords?

Use keywords that are as specific as possible. For example, if you want to search about a page, use the “word page” not “a pages” “and pages” etc…

Refine search results?

If you find that your search has returned too many results you might want to consider refining your search. You can refine your search by adding other keywords to your search or by using the handy keyword tool that can filter your results to make them more accurately reflect the information you are looking for. The filters can be found to the top of your results.

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“Itimad” E- Service for Federal Authorities

“Itimad” is an electronic approvals system for Federal Authorities that have yet to adopt the Human Resources Management Information System "Bayanati"

Target Groups

“Itimad” System is used by human resources departments at various Federal Authorities

Access to Service

The electronic system can be accessed via the Authority’s Website

Service Availability

Requirements for obtaining service

“Itimad” E- Service is mandatory for all Federal Authorities

Documentation Required for accessing Service

An official letter addressed to the Federal Authority for Government Human Resources

Mechanism for following up Service Provision

The Authority will organize training workshops for human resource staff on how to use “Itimad” E- Service in accordance with proper standards and procedures. The Authority provides a support line for users whereby they can communicate and solve all the technical problems that they might face.

Service Delivery Time

Transactions made via “Itimad” System are instantaneously delivered unless approval of other authorities is required.

Languages Used in Service Provision


Communication Channels

For more information::
Tel: +97124036030
E-mail: ITIMAD-Support@fahr.gov.ae

Start the Service