Response to inquiries: HR Enablers and KPIs (Results, how to set targets and manner of measurement, etc.)
- Managers and employees of HR Departments in Federal Entities.
- Heads of Strategy and Future Departments in the Federal Governmen.
To Register in Service:
- The user should be Employee in HR Department or Strategy &Future Department in the Ministries and Federal Government Entities.
To use the system by the Customer:
- Enter the Customer Happiness System CHS.
- Enter user name and Password.
- Choose the service from the service list.
- Explain the request clearly in the service form.
- Send the support documents along with the application.
Procedures after Registration:
- Log-in to Customer Happiness System CHS.
- Choose the required service.
- Fill the service request form.
- Request will be transferred to Performance Evaluation and Follow-up team.
- When the application is closed, the customer will be notified by receiving an e-mail .
Access to Customer Happiness System CHS
What are the methods have been used to set the targets for each HR indicator?+
The results of the previous year and the average of the government taken into the considerations. The status of each entity are studied separately and the agreement on the target by the two parties (the Entity and FAHR).
When the results should pushed through the system?+
There is a certain time to push the data indicators through the system
- Results of HR Enablers are pushed semi-Annually for both Emiratization rate and Training indicators. However, the indicator of Impact of leaves Results affected on the Employees Productivity is annually.
- The rest of the indicators data will be pushed by the entity itself.
Who is responsible for entering the results of the HR indicators into “ADAA” program?+
Prime Minster Office
- Job Happiness Rate
- Positively Rate in Work Environment
- Job Harmonization Rate
- Job Loyalty Rate
The Federal Authority of Human Resource
- Emiratization Rate
- Impact of leaves Results affected on the Employees Productivity
- Trainees Rate in comparison with Total Number of Employees
- Training Hours Rate of Each Employee
Service Classification
Informational
Service Mandatory
Optional
Average time to obtain the service
8 Working Days
Available Languages
Arabic Language / English Language
No. of Service Surfers / Users
Service Surfers : 3039
Actual Service Users : 25
Service Rating
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