The Federal Authority for Government Human Resources (FAHR) has achieved a qualitative shift in the results of smart government enablers indicators for 2019, compared to the results of 2018, and previous years in general, according to findings of the annual assessment conducted by the smart government enablers team of the Telecommunications Regulatory Authority (TRA), across the ministries and federal entities within smart government’s index.
The Authority explained, in a statement, that the assessment covered 7 government indexes namely: smart government services transformation rate index, smart government services using rate index, stakeholder’s satisfaction rate of using smart government services index, public awareness rate of smart government services index, quality compliance with websites standards rate index and smart government services compliance services & quality standards rate index.
The statement revealed that the Authority achieved 100% in public awareness rate of smart government services index, and smart government services transformation rate index, compared to 99% in stakeholder’s satisfaction rate of using smart government services index, and smart government services compliance services & quality standards rate index and 97% in quality compliance with websites standards rate index.
According to the Authority, these results reflect its keenness to improve the quality of services it provides to ministries, federal entities, private sector institutions and all stakeholders, in order to achieve their satisfaction with its services. It revealed that all the services will be automated, turned into smart, and made available to customers through several channels, most notably: the HR Management Information System in the Federal Government "Bayanati", smart application (FAHR), Customer Happiness System, and the Authority website: www.fahr.gov.ae).