The Federal Authority for Government Human Resources (FAHR) revealed that it responded, during 2019, to 1920 legal advice requests and queries submitted by employees of federal ministries and entities, local and private organizations and the public. The legal services related to HR policies, legislation and systems applied at the Federal Government level.
In this regard, HE Aisha Al-Suwaidi, Executive Director of tHR Policies Sector explained that the Legal Consulting Team in the Authority dealt with more than 11000 legal advice requests and inquiries, received from ministries, federal entities, local and private government bodies and the public, since its formation in the year 2010 until the end of last year. These requests included 1920 during 2019 alone, with 1590 submitted by ministries and federal entities, and 330 received from local governments, private sector institutions and the public.
600 consultations via Customer Happiness System and 200 via Smart App “FAHR”
HE Aisha Al-Suwaidi said: “Out of these legal advice requests and inquiries, 922 were sent via the e-mail of the Legal Consulting Team: firstname.lastname@example.org, while 600 were received through the Customer Happiness System, which was launched in August 2019, and includes 16 A major service, to benefit 67 ministries, federal entities, private sector institutions and the public. The system is an integrated online portal through which the Authority provides the necessary support to ministries and federal bodies, with regard to the operation and maintenance of all electronic HR systems under the umbrella of the HR Management Information System in the Federal Government (Bayanati)”.
According to Aisha Al-Suwaidi, out of the total legal advice requests received last year, nearly 370 focused on allowances and bonuses, 255 on different types of leaves, and 173 on HR systems and regulations in the Federal Government.
She indicated that the Ministry of Health and Prevention registered the highest demand for legal advice services during 2019, with 293 inquiries, followed by the Ministry of Education with 172, and the Federal Electricity & Water Authority with 100 requests.
For his part, Hamad Bou Amim, Director of Policies and Legal Affairs, said: “The Legal Consulting Team usually studies the enquiries submitted by employees of the ministries and federal bodies with regard to federal government human resources laws, regulations, legislations and policies. The team’s ultimate goal is to unify legal opinions on all issues presented to FAHR and to document for the legal principles in order to simplify work procedures in the future.”
He added: “As part of the Authority’s keenness to provide smooth communication for ministries and federal entities wishing to obtain legal advice with the Legal Consulting Team, it allocated 9 communication channels. These channels include the Customer Happiness System, the Authority’s website (www.fahr.gov.ae), Legal Consulting Team’s e-mail, Smart App (FAHR), HR forums, official correspondence aimed at direct communication with all customers and immediate and quick response to their inquiries, in addition to the toll-free number 600525524, and the Authority’s various accounts in social networking sites such as: Twitter Instagram and LinkedIn. "
It should be noted that a legal consulting team had been set up by the Authority in late 2010, as part of its keenness to create a sound legal culture among the employees of ministries and federal agencies about human resource legislation, policies and regulations applied in the Federal Government, by responding to inquiries and questions related to legal issues.