During the first half of this year, the Federal Authority for Government Human Resources (FAHR) received 1,660 legal inquiries about Human Resources Policies, Legislation and Laws applied in the federal government, through 6 channels allocated by the Authority for this purpose.
It explained that the legal advisory team responded during the first six months of 2022 to 1660 legal consultations as received from ministries, federal entities and their employees, local and private entities and the public, on the approved Human Resources Policies and regulations of the federal government.
It stated that 88% of the legal consultations received by the Authority during that period were from officials and employees of ministries and federal entities, which included 1,460 inquiries, while the remaining inquiries were received from local government entities, private sector organizations and the intended audience.
The Authority pointed out that 87% of legal advice was received via the Customer Happiness System (CHS), which it launched in 2019. This includes 8 main services and 11 sub-services, serving all ministries, federal entities, private sector enterprises and the public. The CHS is an integrated electronic portal through which the Authority provides necessary support for ministries and federal entities with regard to the operation and maintenance of all electronic Human Resources Systems that fall under the umbrella of the Human Resources Information Management System in the Federal Government "Bayanati".
It noted that the virtual assistant for the Authority's customers "Hamad", which is available on the Authority's website, www.fahr.gov.ae, received 16% of legal advice, while the Authority's smart application FAHR received 12% of such advice.
The Authority explained that the legal advisory team, which it formed in 2010, is intensifying its efforts with the aim of creating a sound legal culture on Human Resources Legislation, Policies and Regulations applied at the federal government level. It also indicated that the team held 5 awareness workshops for employees of ministries and federal entities during the first half of this year.
6 Channels for Receiving Legal Advice
The Authority has confirmed that it has allocated 6 official channels to receive legal advice to the intended audience, including: (Customer Happiness System, FAHR Smart Application, the virtual Assistant for the Authority's customers "Hamad", Human Resources Forums, the Unified Call Center 600525524, and official correspondence).
As for the legal advisory team’s work mechanism, the Authority makes it clear that the team looks into the inquiries received by the Authority regarding the laws, legislation and policies of Human Resources in the federal government, ministerial decisions, and rules and regulations issued in this regard on a daily basis. Moreover, the team aims to unify legal opinions on all issues presented to the Authority, and to document legal principles to standardize and facilitate work procedures in the future.