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Federal Government employees complete 105,000 HR transactions via FAHR Smart App

Thursday July 21, 2022

The Federal Authority for Government Human Resources (FAHR) revealed that, during the first half of 2022, it launched a package of new services through its smart application (FAHR), targeting employees of ministries and federal entities.

According to Asem AL Awadhi, Director of HR Information System Department at the Authority, a package of new services was launched to benefit the federal government employees through its smart app during 2022. These new services included electronic signature on contracts and ministerial decisions, performance evaluation for the new employees during the probationary period, requesting to work remotely on Friday, in line with the new workweek adopted by the UAE Government for the federal government employees, and the flexibility granted to certain categories of employees to work remotely on this day.

He said: “The Authority had instructed, earlier last year, the federal government employees to take a set of steps related to COVID-19, pandemic, such as: uploading the result of COVID-19 test, entering vaccination certificate into the HR Management Information System (Bayanati), as well as recording cases of infection, or contact with infected persons”.

“The Authority’s smart application, which serves more than 40 ministries and federal entities, and provides dozens of services related to smart human resources systems and procedures in the federal government, witnessed a great interaction by all employees during the current year.  Files were uploaded into the app. 18,000 times, and the federal government employees used it to perform than 105,000 HR procedures, 18,000 of which were to obtain To Whom It May Concern letters”.

He explained that FAHR App serves as a unified smart platform that allows federal government employees to complete all their human resources procedures automatically, through their mobile devices, without the need to refer to their HR departments, thus saving time and effort on HR departments, and enabling them to focus more on strategic tasks, responsibilities and projects in the organization.

“The Authority provided a multitude of innovative services to its employees through the smart app.” said the Director of HR Information System. “They can now view their employment contracts and sign them electronically, produce an electronic business card, and search for vacancies in the government and facilitate application processes for job seekers”.

He gave an account of the most prominent HR procedures that are provided through the Authority’s smart app. These include but are not limited to: viewing attendance and departure records, requesting leave, requesting a salary certificate, experience certificate, issuing letters to whom it may concern, and requesting legal advice about the HR laws, policies and legislation in the federal government, the completion of all stages of performance management system and creation of their individual development plans.

The application provides a package of self-services for federal government employees, including: displaying and updating personal documents, and requesting a technical support service; to assist ministries and federal entities in implementing various HR procedures, searching for employees in the federal government and communicating with them via e-mail, as well as nominating federal government employees under Rewards and Incentives System, and viewing the job description card.

Asem AL Awadhi stressed that federal government employees and customers alike can greatly benefit from the services provided by the Authority, whether through the Customer Happiness System, or the FAHR Smart App at any time and from anywhere in the world.

He said: “The Authority has allocated a set of smart and interactive channels to communicate with the public, and receive their comments on the services it provides, as part of the efforts to develop its services and increase the customer satisfaction. The most important channels include the Customer Happiness System, and the Authority’s official email, Info@fahr.gov.ae”.

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