The Federal Authority for Government Human Resources (FAHR), recently held a virtual session for the Human Resources Club, entitled “How Can Employee Productivity be Enhanced Through Application of Robotic Process Automation Techniques?”, using live streaming tech (Webex), The event was attended by nearly 200 Club associates and those interested in human resources from inside and outside the country.
The session highlighted many important topics such as: helping organizations to maintain business continuity and provide quality services, how to facilitate routine work for employees to achieve higher value results, and how robotic process automation techniques can help organizations shift their focus to working remotely under emergency circumstances, the world is currently witnessing due to the outbreak of COVID- 19 pandemic.
In this regard, Salwa Abdullah, Director of Projects and Programs at the Authority, said: “More than 200 people followed the event held by the Authority and aired in real-time. Since the beginning of this year, the HR Club held 10 virtual sessions, followed by over 25 Club members and interested people.
“The sessions have received greater interaction since the Authority introduced live broadcast technology in late 2019, which played a role in enabling the Club to reach a larger segment of audience, and thus achieve the goals for which it was established. This technology has added value to the HR Club, to become an important intellectual communication window, that brings together thousands of HR professionals and interested people in discussion topics, including on human resources, support services or emerging issues.
The session hosted Mr. Sumeet Pathak, Digital Workforce Evangelist, Automation Anywhere, and Mr. Alaa Al-Sarkhi, Director of Automation and Business Consulting at Square One Technology.
At the beginning of the session, Sumeet Pathak confirmed that larger institutions have been adopting, over the past few years, a set of methods and mechanisms that enable them to enhance their competitiveness in the market, and keep abreast of all changes and developments locally, regionally and globally.
Among the most prominent of these methods, he added, are: investing in the digital transformation by making most of its services available through digital platforms, stepping up automation of processes and services provided to the public, enhancing employee productivity, as well as focusing heavily on developing their workforce, to deal with new developments in the field of artificial intelligence and modern technology.
According to Mr Sumeet, many organizations around the world have succeeded in increasing employee productivity through robotic process automation techniques. This, in turn, contributed to ensuring the accuracy and quality of the tasks carried out by employees, greatly reducing expenses on institutions, and increasing their revenues and profits. He noted that the most intense competition between institutions arise over attracting top talents in technology and artificial intelligence.
He claimed that the COVID-19 pandemic has drawn new features for the current and future labor market, and forced organizations to rearrange their priorities as well as reduce their operational costs and increase productivity, business flexibility, and reliance on technology and digital channels in providing its services to customers.
Mr. Alaa Al-Sarkhi, Director of Automation and Business Consulting at Square One Technology, explained that the return on investment in technology is very large, as it is used in providing services to customers, and completing simple and complex human resource procedures and transactions that take a long time to complete manually. Examples of these procedures include strategic workforce planning for medium and long terms, staff recruitment, attracting top talents to fill vacant positions, enabling the organization in general, and human resources departments in particular, the opportunity to focus on more important and strategic matters.
He called on institutions wishing to automate their services to not take a quick decision, and to think about the type of services they intend to automate, and the added value that these services will give to customers if they are automated. He stressed that it is important at this stage listening to explore the opinions and suggestions of customers, before moving forward with converting services into digital.
The Human Resource Club
The Human Resources Club launched in 2010 is one of the most important strategic initiatives of the Authority. It is an interactive platform and an intellectual and knowledge communication channel that brings together interested people, human resources specialists and experts under one roof to share ideas, experiences and solutions that could enhance the roles assigned to human resources departments and other institutional service bodies across different sectors in the country.
The HR Club offers its membership, which has grown to over 10 thousand, an ideal opportunity to learn about the best practices, experiences and success stories of many individuals and institutions, as well as meeting with specialists and actors in the field of institutional work.
It is noteworthy that the door to membership is open free of charge for those interested in human resources, public administration institutional support and other relevant fields. The Club is keen to communicate with its affiliates through website, e-mail, and various social networking channels. Those interested can apply for membership through: the Authority website: www.fahr.gov.ae, or the Club e-mail: HRClub@fahr.gov.ae