The initiative aims to develop the employees’ knowledge, skills and capabilities, so that they can cope with the rapidly changing needs of global labor market by receiving reliable electronic training, at any time, and from anywhere in the world.
Federal government employee
To Register in Service:
- The user should be Employee in the Ministries and Federal Government Entities.
To use the system by the Customer:
- Enter the Customer Happiness System CHS.
- Enter user name (Employee Number).
- Enter Password (Employee need to assign a new password on first try).
- Using the service through: Website of AL Mawrid Initiative
- Communicate with a Al Mawrid Support Team through Call Center:
- 04 - 231 9141
- 04 - 231 9153
- 04 - 231 9123
- Phone Inquiry Timing from 7:30 am to 2:30 pm
What training programs offered in the portal?+
There are more than 250 various e-training courses, federal government employee can assign their staff to benefit from these courses depending on their competence.
How can HR Training Officer make advantage from Al Mawrid?+
By limiting individual development plans from employees in the entity, and sending it to Al Mawrid team to align the training plan with the list of training programs available on the portal.
How to communicate with Al Mawrid support?+
You can contact us through the FAHR channels:
Does Al Mawrid offer virtual classroom?+
Virtual classroom service is available to manage and run sessions, to activate this feature for the entity should buy Al Mawrid package.
Are Al Mawrid package rates standard?+
No, the prices of the packages may vary depending on the number of licenses for electronic courses depending on the number of employees in the authority, in addition to a change in price after deducting "Al Mawrid".
What other features available in the Al Mawrid?+
There is 24 different features
How long Al Mawrid license valid?+
The license is valid for 360 days from the date of its activation.
How can the HR training officer in the workplace make sure that the employee completes the training program?+
For entities who did not activate Al Mawrid packages: employees will send the e-certificate to the training officer in the entity.
Entities who has Al Mawrid Package: Your training officer has the authority to view the training reports of all employees and follow up on their achievement KPI’s.
Are there English courses in Al Mawrid?+
Can I buy a course from the Al Mawrid by myself?+
This feature not been activated at the individual level, course licenses are purchased between the Human Resources & provider.
How can I get my certificate of completion for training program?+
After completing the training course and passing the test, the employee must evaluate the course; the certificate automatically issued, or can be found from the main list "My Certificates".
How can I apply for certified courses? +
You can request specialized courses for their employees by contacting Al Mawrid Support Team.
When attending a training course should, I watch it to the end and for a certain period of hours?+
You must complete the course to get the certificate, but you can pause the course at any time, and resume it and same place you pause by clicking on the word "yes to continue ".
Are Al Mawrid training courses mandatory or optional? +
Al Mawrid training courses is not mandatory, but the employees can use benefit from e-training certificates and training hours that be calculated.
Do all government employee have access to Al Mawrid?+
Currently "Al Mawrid" e-leaning portal its only available for federal government employee.
Can the employee request a training course that has not been assign for it?+
In this case, the employee must fill out the application form request a training course; send it to the HR training officer in his/ her workplace, after approval, it’s necessary to complete the placement procedures in the course.
How can I calculate the training hours for e-training courses?+
Upon completion of the course, the training manager receives your course achievement report, and then add it directly into the federal government employees OLM system in Bayanati.
Will FAHR will offer free courses on a continuous basis?+
FAHR announce about free courses through the FAHR media channels, employees will receive an email notification placement for the new courses via their email registered in the "Bayanati" System.
I can't access to the free courses - I receive a message "You don't have authority"?+
Access to free courses its limited to certain periods.
How do I register in Al Mawrid e-Learning Portal?+
Access to Al Mawrid Site: www.al-mawrid.ae
Login:
Username: Your employee no. (Without entity code)
Password: Dubai _5000 (Please change password)
Service Classification
Procedural
Service Mandatory
Optional
Average time to obtain the service
5 Working Days
Available Languages
Arabic Language / English Language
No. of Service Surfers / Users
Service Surfers : 3227
Actual Service Users : 650
Service Rating
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