E-Consultation

In order to engage the customers and beneficiaries of the federal human resources services, regulations, and legislation, the Federal Authority for Government Human Resources remains committed to involve its clients in decision-making through consultation and soliciting their views on the Authority website as a whole and the services it provides in particular, using various channels of communication available.

Current Consultations :

• Consultation 1: FAHR: Brainstorming session to develop the Entrepreneur leave initiative for self-employment

  From: 27/04/2023 To 31/07/2023

  Subject:

   The Federal Authority for Government Human Resources has launched a guide for granting ministries and federal entities their national employees - who wish - an Entrepreneur leave for self-employment, in a precedent that is the first of its kind in the world, with the aim of encouraging them to enter the world of private investment, and to engage in the experience of self-employment and entrepreneurship in the private sector.  It also prepared the projects guide for granting Entrepreneur leave for self-employment, and the technical guide for human resources systems for Entrepreneur leave for self-employment.

  Purpose of Consultation:

   The Authority seeks to find out the views of federal government employees and their development proposals on the initiative, and to measure their level of satisfaction through workshops and brainstorming sessions that help in developing and updating the initiative.

  Decision-Making:

   The Authority will review the employees' opinions and suggestions, to make the necessary updates to meet their needs.

  Consultation 2: FAHR: Questionnaire for developing FAHR monthly HR Magazine

  From: 24/04/2023 To 30/06/2023

  Subject:

  Based on the efforts of the Federal Authority for Governmental Human Resources to develop its published materials, especially the monthly HR Magazine, and its keenness to involve its employees in the decision-making regarding its development in form and content, a survey will be sent to find out the opinions and views of the development employees, and then implement them on the magazine; To raise the level of readability, make it more attractive.

   Purpose of Consultation:

  From the survey, the Authority seeks to involve its employees in the process of updating the magazine - in form and content - in order to make it easier for customers and make it more attractive and easier to read.

  Decision-Making:

  The Authority will stand on the employees' development proposals and feedbacks, which will help in developing the magazine in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers.

  Survey Link: Click Here 

  Consultation 3: FAHR: Questionnaire for the development of HR Echo Articles

  From: 24/04/2023 To 30/06/2023

  Subject:

  Based on the efforts of the Federal Authority for Governmental Human Resources to develop its published materials, especially the HR Echo Articles, and its keenness to involve its employees in the decision-making regarding its development in form and content, a questionnaire will be sent to find out the opinions and views of the development readers, and then project them on the magazine; To raise the level of readability and make it more attractive.

  Purpose of Consultation:

  From the survey, the Authority seeks to involve its customers in the process of updating the articles - in form and content - in order to make it easier for customers and make it more attractive and easier to read.

  Decision-Making:

  The Authority will stand on the customer's development proposals and feedbacks, which will help in developing the articles in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers.

  Survey Link: Click Here 

Planned Consultations :

• Consultation 1: FAHR: Brainstorming session to develop the "Jahiz" Platform

  From: 01/09/2023 To 30/11/2023

  Subject:

   The Federal Authority for Government Human Resources launched "Jahiz" Platform, one of the major transformational projects of the UAE government. With the aim of enhancing the readiness of federal government talents and supporting them with future skills. The "Jahiz" initiative, through its digital platform, offers a specialized journey to develop four groups of skills most closely related to the future directions of government work.

  Purpose of Consultation:

   The Authority seeks to find out the views of the users of the platform from the federal government employees and their development proposals about "Jahiz" platform, and to measure their level of satisfaction with the initiative through workshops and brainstorming sessions that help in developing the initiative and improving the platform in form and content.

  Decision-Making:

   The Authority will review the views and suggestions of customers, to make the necessary updates to develop "Jahiz" initiative and enrich its platform with scientific content to meet their needs.

  Consultation 2: FAHR: Questionnaire for developing the Marketing Campaign for the Government Skills Bank Initiative

  From: 02/07/2023 To 29/09/2023

  Subject:

  Based on the efforts of the Federal Authority for Government Human Resources to develop the Government Skills Bank initiative and increase awareness of it, and its keenness to involve its employees in the decision-making for its development in form and content.  A survey will be sent to receive the employees' development opinions and views, on marketing messages and the content of the site's content.

   Purpose of Consultation:

  From the survey, FAHR seeks to involve its employees in the process of updating the marketing messages of the Government Skills Bank initiative - in form and content - in order to facilitate customers and increase the volume of benefit from the initiative.

  Decision-Making:

  The Authority will stand on the employees' development proposals and feedbacks, which will help develop the initiative in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers.

  Survey Link: Click Here 

  Consultation 3: FAHR: Development of the Customer Happiness System (CHS) in the Federal Authority for Government Human Resources

  From: 03/07/2023 To 29/09/2023

  Subject:

  FAHR has worked to develop the Customer Happiness System (CHS) on a regular basis, as it makes it easier for customers to access all its electronic services through a single electronic portal, emanating from the Authority's website (www.fahr.gov.ae).

  Purpose of Consultation:

   The Authority seeks to explore the views of its customers about the system by holding a series of workshops and meetings, as well as creating an experimental environment for the system.

  Decision-Making:

  The Authority will seek customers' views and suggestions, to make the necessary updates to improves the system in a way that meets the needs of all users.

Previous Consultations :

• Consultation 1: FAHR: Brain Storming Session to improve the Virtual Assistant Service for the Federal Authority for Government Human Resources customers "Hamad"

  From: 01/03/2023 To 14/04/2023

  Subject:

  The Federal Authority for Government Human Resources has launched a virtual assistant service "Hamad" for FAHR's customers, which would facilitate customers access to its electronic services and obtain answers to some inquiries around the clock 24/7, through the Authority's website (www.fahr.gov.ae) Hence, "Hamad" is considered one of the aspects to shift towards artificial intelligence.

  Purpose of Consultation:

  The Authority seeks to explore the views of its employees on "Hamad" Service and measure their level of satisfaction through brain storming session which will helps in improving the service in terms of design and content.

  Decision-Making:

  The Authority will stand on employee reviews and suggestions, to make the necessary updates to improve the system and enrich it with accurate information and answers, to meet their needs.

  
  

  Result:

  
  

  The Government Communication Team held a brainstorming session with the concerned departments to discuss the requirements for updating and developing the Virtual Assistant Service for the Authority' customers "Hamad" and the challenges customers are facing when using the service. The requirements and notes of the departments that would help in developing the service and making the necessary updates to it were identified; In order to improve and simplify the system, commensurate with the needs of customers, and also to put in place a marketing mechanism and raise the level of awareness of the service.

  
  

  Action:

  The Government Communications Team with the concerned departments prepared a list of notes covering all the departments' requirements in terms of updates, and developed a mechanism for updating and a time-framed plan that can be changed according to requirements.

  
  Download Outcome Document

  Consultation 2: FAHR: Public satisfaction with the electronic Performance Management System

  From: 24/02/2023 To 03/04/2023

  Subject:

  The Federal Authority for Government Human Resources is constantly developing its electronic systems, as the electronic Performance Management System is one of the electronic systems that fall under the umbrella of the Human Resources Information Management System in the Federal Government "Bayanati". Through it, federal government employees can complete all stages of the applied performance management system. at the federal government level.

  Purpose of Consultation:

  The Authority seeks to explore the views of its customers about the system by launching a special questionnaire.

  Decision-Making:

  The Authority will solicit customers' views and suggestions, to make the necessary updates to improves the system in a way that meets the needs of all users.

  Action:

  
  

  After analyzing the results of the questionnaire that measures the level of public satisfaction about the development of the performance management system in the federal government, the participants' development proposals and views were taken into account, which would assist in the development of the system and make the necessary updates. In order to improve and simplify the system, in proportion to their needs, and this is the keenness of the Authority to continuously update the Human Resources Legislation and Regulations in the federal government. The results were identified and approximately 20 feedbacks were received, taken into consideration, and then built upon in the development of corrective measures.

  Most Prominent Suggestions:

  •Benchmarking comparisons with global companies to take best practices in measuring employee performance

  •Holding consultative sessions with employees of ministries and federal entities to take their suggestions

  The first draft of the plan was developed based on the participants' feedback and taken into consideration to develop the system.

  
  Download Outcome Document

  Consultation 3: FAHR: Brainstorming Session to prepare an Integrated Media Plan for the Authority 2023

  From: 29/12/2022 To 28/02/2023

  Subject:

   The Federal Authority for Government Human Resources prepares annually a media plan that includes all its services and projects for the purpose of promoting within the specified time frame.

   Purpose of Consultation: 

  The authority, especially the Government Communication Team, seeks through the brainstorming session to periodically review the previous plan and propose new requirements and inputs for the preparation of an integrated media plan, in terms of promotion channels, time frames, and responsibilities. 

   Decision-Making:

  The Government Communication Team will prepare the media plan after reviewing the views and proposals of the relevant departments, to make the necessary updates, to improve the plan, to cover all the Authority's strategic projects.

  
  

  Session Outcomes:

  The Government Communication Team held a brainstorming session with stakeholders to prepare a Media Plan for all of the Authority's strategic initiatives and projects for 2023. Departmental requirements were received in terms of marketing channels, designs and financial resources, to market projects and initiatives, and discussed them with stakeholders, and then prepared the proposed plan for 2023.

  
  

  Action:

  The Government Communication Team has prepared an integrated media plan that covers the requirements of the departments, in terms of marketing and promotion, and is time-framed and subject to change according to requirements.

  
  Download Outcome Document

  Consultation 4: FAHR: Brainstorming Session to prepare the Community Initiatives Plan for 2023

  From: 29/12/2022 To 28/02/2023

  Subject:

  The Federal Authority for Government Human Resources prepares annually a plan of the Authority's community initiatives in cooperation with charitable institutions in the country for the purpose of promoting within the specified time frame.

  
  

  Purpose of Consultation: 

  FAHR, especially the government communication team, seeks through the brainstorming session to periodically review the previous plan and the special questionnaires that were launched and discussed with the team to suggest new ideas for preparing the plan.

  
  

  Decision-Making:

  The government communication team will prepare the plan after obtaining the views and suggestions of the employees for the necessary updates for the improvement of the plan to cover all charitable initiatives and projects.

  
  

  Session Outcomes:

  
  The Government Communication Team held a brainstorming session with Strategic Partners to prepare the Community Initiatives Plan for 2023.  The proposals and views of the partners were taken into account, which would help in developing the initiatives plan for 2023, as well as in developing a mechanism for marketing and raising awareness of the community initiative.

  
  

  Action:

  The Government Communication Team has prepared an integrated plan that covers the Strategic Partners' requirements in terms of marketing and promotion. It is time-bound and subject to change according to requirements.

  
  Download Outcome Document

  Consultation 5: Federal Authority for Government Human Resources: Brainstorming Session to market the Annual Report of the Authority's Achievements in 2022

  From: 26/12/2022 To 20/01/2023

  Subject:

  Based on the efforts of the Federal Authority for Government Human Resources to market its annual report in a distinctive way, and its keenness to involve its employees in proposing new and innovative ways of marketing, the Authority will hold a brainstorming session to receive the employees' development opinions and views, and then prepare the plan.

   Purpose of Consultation:

   From the session, the authority seeks to involve its employees in submitting their development suggestions to prepare the marketing plan for the annual report.

   Decision-Making:

   The authority will stand on the employees' development proposals and visions, which will help in preparing an integrated marketing plan for the annual report on its achievement during 2022; To reach the level of ambitions and aspirations of dealers and readers.

  Outcomes of the Brainstorming Session:

  
  

  The Authority held a brainstorming session to market the Annual Report on the Authority's Achievements for the year 2022, with the participation of a number of the Authority's employees. During the virtual session, some marketing ideas and suggestions were presented.

  
  

  
  Download Outcome Document

• Consultation 6: FAHR: Brainstorming Session to improve the Federal Authority for Government Human Resources website 2022

  From: 26/12/2022 To 31/01/2023

  Subject:

  Based on the endeavors of the Federal Authority for Government Human Resources to develop its website and its eagerness to involve its employees in the decision to improve the content and the look & feel, a brain storming session will be held to receive the views and feedbacks of employees and then to be implemented on the site which will provides better and easier services for customers.

  Purpose of Consultation:

  FAHR seeks from the session to involve its employees in the process of developing its website for the convenience of customers and to make it more attractive and easier to browse. 

  Decision-Making:

  FAHR will review employee development proposals and visualizations that will help in developing and improving the site, to reach the level of customers ambitions and aspirations.

  Outcomes of the Brainstorming Session:

  
  

  The Authority held a brainstorming session for developing FAHR Website, with the participation of a number of the Authority's employees. During the virtual session, some marketing ideas and suggestions were presented.

  
  Download Outcome Document

  Consultation 7: Federal Authority for Government Human Resources: Government Entities Satisfaction with Human Resources Systems and Policies

  From: 01/11/2022 To 31/12/2022

  Subject:

  
  

  The Federal Authority for Government Human Resources is constantly working on developing its systems and policies. The Authority invites the honorable public to share their views on HR Systems and Policies in the federal government.

   

  Purpose of Consultation:

  FAHR seeks to obtain the views of its customers by launching a questionnaire to raise the efficiency of federal government employees and enhance the attractiveness of the work environment.

   

  Decision-Making:

  The Authority will stand on the customers' views and suggestions, to make the necessary updates, commensurate with their needs.

  Results:

  After analyzing the results of the questionnaire that measures the level of the Government Entities Satisfaction with Human Resources Systems and Policies in the federal government, the participants' development proposals and views were taken into account, which would assist in the development of the systems and make the necessary updates. In order to improve and simplify the systems, in proportion to their needs, and this is the keenness of the Authority to continuously update the Human Resources Legislation and Regulations in the federal government. The results were identified and approximately 20 feedbacks were received, taken into consideration, and then built upon in the development of corrective measures.

  
  

  Most Prominent Suggestions:

  • •Holding special workshops with employees of ministries and federal entities to take their suggestions into consideration
  • •Improving the template of the reports 

  The first draft of the plan was developed based on the participants' feedback and taken into consideration to develop the systems.

  
  Download Outcome Document

  Consultation 8: FAHR: Public satisfaction extent about awareness level of FAHR's e-Services

  From: 30/09/2022 To 30/12/2022

  Consultation Subject:

  The Federal Authority for Government Human Resources provided its services electronically, via the Customer Happiness System, in order to achieve standards of quality and excellence, and worked to educate the public about its services by promoting them through its various media tools, with the aim of reaching the largest possible segment of customers, out of its keenness to simplify procedures and facilitate customers, and achieve the highest levels of satisfaction and happiness for them.

  Purpose of Consultation:

  Identifying the public's opinions and measuring their level of satisfaction with the level of awareness of the electronic services provided by the Authority through a questionnaire, and analyzing the data for use within the process of continuous improvement and development of the marketing plan, which helps the authority to meet the expectations of the public, and ensures its access to information and services of interest to it in the easiest and fastest way.

  Decision-Making:

  The will monitor the most important feedbacks and study them and develop a set of corrective actions and implement awareness campaigns to promote the authority's e-services in order to ensure quality and reach all target groups and meet their expectations.

  Results:

  After analyzing the results of the Questionnaire to Measure the Level of Public Satisfaction about awareness level of FAHR's e-Services 2022, the participants' suggestions and views were taken into consideration, which would help develop services and delivery channels, as well as develop a marketing mechanism and raise awareness of the services provided. The results were also identified and approximately 20 suggestions and observations were received, which were taken into consideration, and then built upon in setting corrective measures and developing platforms in line with the needs and aspirations of customers.

  In this presentation, you will find the corrective actions for this survey

  
  Download Outcome Document

  Consultation 9: FAHR: Public satisfaction with the HR Club Virtual Sessions

  From: 01/11/2022 To 31/12/2022

  Consultation Subject: 

  The Human Resources Club is one of the Authority's strategic initiatives, which aims to exchange experiences and best practices related to HR issues and support services worldwide, and within various government and private sectors. 

  Purpose of Consultation:

  The authority seeks to launch a questionnaire that measures the level of satisfaction of club members with the sessions of the Human Resources Club, in order to find out their developmental visions.

  Decision Making:

  The Authority will measure the level of interaction with the virtual HR Club sessions and stand on the views and suggestions of customers and development club members to enhance strengths and develop corrective measures for gaps, to raise their level of satisfaction and happiness with the initiative.

  Results:

  After analyzing the results of the questionnaire, which measures the level of public satisfaction with the Virtual Sessions of the Human Resources Club 2020, the proposals and visions of the development club members (nearly 20 proposals) were taken into consideration, and they were taken into consideration to enhance the strengths, and corrective measures for the gaps were developed to raise their level of satisfaction and happiness with the initiative .

  In this presentation, you will find suggestions with corrective actions.

  
  Download Outcome Document

  Consultation 10: The Federal Authority for Government Human Resources: Survey to measure the Public Satisfaction with the Publications issued by the Authority 2022

  From: 01/11/2022 To 31/12/2022

  Consultation Subject:

  A questionnaire will be launched to measure the satisfaction of the Authority's customers, including federal government employees and the public, with the publications published and issued by the Authority.

  Purpose of Consultation:

  Standing on the public's opinion about the Authority's publications and materials published on social media, website and electronic publications by launching a questionnaire that measures the extent of public and customer satisfaction and what their development feedbacks.

  Decision-Making:

  The authority will monitor the most prominent proposals and develop new methods for developing the authority's publications and published materials, based on the development and improvement comments and feedbacks of the employees, and work to update the publications to reach all target groups and meet their expectations.

  Results:

  After analyzing the results of the questionnaire that measures the level of satisfaction with the authority's publications and the materials published in the year 2022, the participants 'development proposals and views were taken into account, which would help in developing the authority's publications, as well as setting up a marketing mechanism and raising awareness of the published materials. The results were also examined and nearly 30 proposals and suggestions were received, which were taken into consideration, and then build on them in setting corrective measures and developing publications in line with the needs and aspirations of the reader.

  In this presentation, you will find suggestions with corrective actions.

  
  Download Outcome Document

• Consultation 11: FAHR: Satisfaction Questionnaire for the Federal Government Employees about the E-Learning Portal in the Federal Government (Al-Mawrid)

  From: 01/11/2022 To 31/12/2022

  Subject:

  The e-learning Portal in the federal government "AlMawrid",  which was launched by the Federal Authority for Government Human Resources, is a smart and advanced training platform that serves federal government employees, develops their behavioral and specialized skills, and provides them with general and specialized electronic training programs and courses that take into account their needs, enhance their capabilities and enable them to keep pace with market requirements.

  Purpose of Consultation:

  The Authority seeks to motivate Federal Government employees to actively participate in "AlMawrid" Portal to achieve the maximum benefit from the available educational and training programs, through a special questionnaire that measures their satisfaction with the portal in order to develop and update it.

  Decision-Making:

  The Authority will measure the level of interaction with the "Al Mawrid" portal and stand on the views and suggestions of specialists from the federal government employees, to enhance strengths, and develop corrective measures for any gaps, in order to raise their level of satisfaction and happiness with the portal.

  Results:

  After analyzing the results of the questionnaire that measures the level of satisfaction with the e-learning portal in the federal government (Al Mawrid)  2022, the development proposals and views of the participants (approximately 30 proposals) were taken, which would help update the portal in terms of content and characteristics, establish a marketing mechanism and raise awareness of the portal .

  In this presentation, you will find suggestions with corrective actions.

  
  Download Outcome Document

  Consultation 12: FAHR: Public's Satisfaction with the deliverables of the Ma'arif Initiative

  From: 01/11/2022 To 31/12/2022

  Subject:

  FAHR is continuously working on developing its strategic initiatives. The Authority invites employees to share their views on the services provided within the government portal for knowledge (Ma'aref) that serves federal government employees in the areas of training and development and strengthening partnership with the private sector.

   Purpose of Consultation:

  FAHR seeks to obtain the views of its customers by launching a questionnaire to raise the efficiency of federal government employees and enhance the attractiveness of the work environment.

  Decision-Making:

  The Authority will stand on the customers' views and suggestions, to make the necessary updates, commensurate with their needs.

   Results:

  After analyzing the results of the Questionnaire to Measure the Level of Public Satisfaction with the deliverables of the Ma'arif Initiative 2022, the participants' suggestions and views were taken into consideration, which would help develop and improve the initiative, as well as develop a marketing mechanism and raise awareness of the programs provided. The results were also identified and approximately 35 suggestions and observations were received, which were taken into consideration, and then built upon in setting corrective measures in line with the needs and aspirations of customers.

  In this presentation, you will find the corrective actions for this survey

  
  Download Outcome Document

  Consultation 13: FAHR: Satisfaction Level with the service Delivery Channels of the Federal Authority for Government Human Resources

  From: 30/09/2022 To 30/12/2022

  Consultation Subject:

  The Authority always seeks to provide the best services, simplify procedures and facilitate for customers, and achieve the highest levels of satisfaction and happiness for them, the Federal Authority for Government Human Resources provided its services electronically, through the Customer Happiness System, the unified Call Center, the Virtual Assistant System "Hamad" (Chatbot) and through The Authority's Smart Application.

  Purpose of Consultation:

  Getting to know the public's opinion and measuring its satisfaction with the service delivery channels provided by the FAHR through a questionnaire and data analysis.  To be used as part of the process of continuous improvement and development of the marketing plan, in a way that helps the authority meet the expectations of the public and ensures its access to information and services of interest to it in the easiest and fastest way.

  Decision-Making:

  The Authority will monitor and study the most prominent proposals, and formulate a set of corrective measures, to develop systems to reach all target groups and meet their aspirations.

  Results:

  After analyzing the results of the Questionnaire to Measure the Level of Public Satisfaction with the Service Delivery Channels of Authority 2022, the participants' suggestions and views were taken into consideration, which would help develop services and delivery channels, as well as develop a marketing mechanism and raise awareness of the services provided. The results were also identified and approximately 20 suggestions and observations were received, which were taken into consideration, and then built upon in setting corrective measures and developing platforms in line with the needs and aspirations of customers.

  In this presentation, you will find the corrective actions for this survey

  
  Download Outcome Document

  Consultation 14: Federal Authority for Government Human Resources: Community Satisfaction Survey about the Charitable & Humanitarian Role of the Authority during 2022

  From: 15/09/2022 To 31/10/2022

  Subject:

  Based on our firm belief in the importance of the public's role in developing the authority's initiatives and strategic projects. A survey will be launched to measure the level of the "effectiveness" of the Charitable & Humanitarian Donation Campaigns implemented by FAHR during the year 2022 to find out the public's opinions and aspirations.

  
  

  Purpose of Consultation: 

  Finding out the feedbacks of the public and the Authority's customers regarding the donation campaigns launched by FAHR in favor of charitable and humanitarian initiatives and campaigns, in cooperation with accredited charitable and humanitarian entities, which are carried out using SMS and bank accounts.

  
  

  Decision-Making:

  Developing community-based initiatives and humanitarian campaigns that launched periodically; In order to support the needy groups who are registered with the concerned authorities, based on the development proposals and visions of the customers.

  Survey Results with Corrective Actions:

  After analyzing the results of the questionnaire that measures the Public Satisfaction with FAHR Community Role in 2022, the suggestions and comments of the public were taken into account, which would help in developing the initiatives plan for the year 2023, as well as in developing a mechanism for marketing and raising awareness of the community initiative. The results were also reviewed and about 45 observations and suggestions were received, and they were taken into account, and then built upon in developing corrective measures in a manner commensurate with the needs and aspirations of the public.

  
  

  In this presentation, you will find some suggestions with corrective actions. 

  
  Download Outcome Document

  Consultation 15: FAHR: Satisfaction questionnaire for the Psychological and Moral support Program for employees of the Federal Government (Hayat)

  From: 25/08/2022 To 03/10/2022

  Subject:

  The Federal Authority for Government Human Resources launched Hayat Project to provide psychological and moral support to employees of the Federal Government, with the aim of enhancing their mental health at the hands of a group of specialists and consultants and raising efficiency and productivity by reducing work and life challenges, given the exceptional circumstances the world is going through, and what may result from psychological and social pressures and challenges.

  Purpose of Consultation:

  Through the questionnaire, the Authority seeks to develop the program to help the largest number of federal government employees to benefit from the program.

  Decision-Making:

  The Authority will measure the level of interaction with the project to stand on employee views and proposals, to enhance strengths, address weaknesses, and even put corrective measures into any gaps, thereby increasing their level of satisfaction and happiness with the program.

  Survey Results with Corrective Actions:

  
  

  After analyzing the results of the questionnaire that measures the Public Satisfaction Survey for the Psychological & Moral Support program for Federal Government Employees (Hayat) 2022, the suggestions and views of the public were taken, which would help in developing the initiative, as well as in developing a marketing mechanism and raising the level of awareness of the initiative and services provided through it. The results were also identified and approximately 30 observations were received, which were taken into consideration, and then built upon in the development of corrective measures in line with the needs and aspirations of customers.

  In this presentation, you will find some suggestions with corrective actions.

  
  

  
  Download Outcome Document

• Consultation 16: Federal Authority for Government Human Resources: Measuring public satisfaction with the Social Media Channels for FAHR 2022

  From: 20/07/2022 To 23/09/2022

  Consultation Subject:
  As part of FAHR's interest in achieving excellence and leadership in the performance of its social media channels, the Authority invites the respected public to give their opinions and their developments views on its Social Media Platforms.
  

  Purpose of Consultation:
  Through this consultation, the authority aims to measure the extent of satisfaction with the authority's social networking platforms and to consider opening new channels according to the needs of customers.

   

  

  Decision-Making:

  Making improvements and launching qualitative initiatives with the aim of enhancing the turnout and interaction on the authority's accounts on social media platforms, raising levels of satisfaction with them and opening new channels to increase the number of followers and reach the largest segment of the public.

  Survey Results:

  After analyzing the results of the questionnaire that measures the Public Satisfaction with Social Media in the Federal Authority for Government Human Resources 2022, the suggestions and views of the public were taken, which would help in developing the Authority's platforms on social media, as well as in developing a marketing mechanism and raising the level of awareness of the platforms. The results were also identified and approximately 40 observations were received, which were taken into consideration, and then built upon in the development of corrective measures in line with the needs and aspirations of customers.

  
  

  In this presentation, you will find some suggestions with corrective actions 

  
  Download Outcome Document

  Consultation 17: [FAHR: Development of the Customer Happiness System (CHS) in the Federal Authority for Government Human Resources

  From: 01/07/2022 To 30/09/2022

  Subject:

  FAHR has worked to develop the Customer Happiness System (CHS) on a regular basis, as it makes it easier for customers to access all its electronic services through a single electronic portal, emanating from the Authority's website (www.fahr.gov.ae).

  Purpose of Consultation:

  The Authority seeks to explore the views of its customers about the system by holding a series of workshops and meetings, as well as creating an experimental environment for the system.

  Decision-Making:

  The Authority will seek customers' views and suggestions, to make the necessary updates to improves the system in a way that meets the needs of all users.

  
  

  Session Outcomes:

  The Government Communication Team held a brainstorming session with the concerned departments to discuss the requirements for updating and developing the Customer Happiness System (CHS) and the challenges customers are facing when using the system. The requirements and notes of the departments that would help in developing the system and making the necessary updates to it were identified; In order to improve and simplify the system, commensurate with the needs of customers, and also to put in place a marketing mechanism and raise the level of awareness of the system.

  
  

  Action:

  The Government Communication Team with the concerned departments prepared a list of notes covering all the departments' requirements in terms of updates, and developed a mechanism for updating and a time-framed plan that can be changed according to requirements.

  
  Download Outcome Document

  Consultation 18: Enhance and develop the Federal Authority for Government Human Resources' Website

  From: 01/04/2022 To 31/07/2022

  Subject:

  Based on the efforts of the Federal Authority for Government Human Resources to develop its website, and its keenness to involve its employees and customers in decision-making. The Authority will hold a virtual brainstorming session with its employees and will send a questionnaire to its customers to receive their opinions and development feedbacks for the improving the website and the electronic services provided through it; To provide better and easier services.

  Purpose of Consultation:

  The Authority aims to facilitate the process of accessing its electronic services and improving them to meet the expectation of the customers and human resources specialists, and thus seeks to make them partners in the decisions taken regarding the site and services.

  Decision-Making:

  The Authority will take into account the visions and feedbacks of the employees and the customers in developing its website and electronic services.

  Result:

  After analyzing the results of the questionnaire for the development of the Federal Authority for Government Human Resources Website, the suggestions and remarks of the participants were taken, which would help in developing the site in terms of features and content, as well as setting up a marketing mechanism and raising the level of awareness of the site and the services provided through it. The results were also identified and approximately 25 suggestions and observations were received, which were taken into consideration, and then built upon in developing corrective and developmental measures in line with the needs and aspirations of customers.

  In this presentation, you will find some suggestions with corrective actions.

  
  Download Outcome Document

  Consultation 19: Federal Authority for Government Human Resources: Measuring the public satisfaction with the development of the Performance Management System and The Training and Development system in the Federal Government

  From: 23/05/2022 To 08/07/2022

  Consultation Subject:

  Within the framework of the FAHR' keenness to continuously update the HR Legislation and Regulations in the Federal Government, the Authority invites the public to share their views on the development of the Performance Management System and The Training and Development System in the Federal Government.

  Purpose of Consultation:

  Through this consultation, the Authority aims to measure the public satisfaction with the Performance Management System and The Training and Development system in the federal government in line with international best practices, to raise the efficiency of federal government employees and to enhance the attractiveness of the work environment.

  Decision-Making:

  The authority will stand on the views and suggestions of customers, to make the necessary updates, to improve and simplify the two systems, in line with the needs of customers.

  
  

  Action:

  After analyzing the results of the questionnaire that measures the level of public satisfaction about the development of the performance management, training and development systems in the federal government, the participants' development proposals and views were taken into account, which would assist in the development of the two systems and make the necessary updates. In order to improve and simplify the system, in proportion to their needs, and this is the keenness of the Authority to continuously update the Human Resources Legislation and Regulations in the federal government. The results were identified and approximately 20 feedbacks were received, taken into consideration, and then built upon in the development of corrective measures.

   

  In this presentation, you fine some suggestions with corrective actions.

  
  Download Outcome Document

  Consultation 20: FAHR: Government employees satisfaction with FAHR Community Initiatives

  From: 24/11/2021 To 27/01/2022

  Consultation Subject:

  Over the past years, FAHR has launched a series of community initiatives that serve needy groups in cooperation with accredited charitable and humanitarian associations and institutions in UAE, with the involvement of Federal Government employees and the public.

  Purpose of Consultation:

  Through the questionnaire, the authority seeks to find out the public's opinions and development proposals for community initiatives, which aim to enhance the authority's societal role and launch a series of qualitative initiatives that serve the community.

  Decision-Making:

  The authority will measure the level of public satisfaction with its community initiatives, to stand on its developmental views and proposals, to enhance strengths, address weaknesses, and even put corrective measures for any gaps, in order to raise their level of satisfaction with the initiatives.

  Results and Corrective Actions:

  After analyzing the results of the questionnaire that measures the level of satisfaction with the Authority's community role and initiatives in 2021, the participants feedbacks were taken into consideration (about 23 suggestions) to develop the community initiatives plan for 2022, also in setting up a marketing mechanism and raising awareness of community initiatives.

  In this presentation, you will find suggestions with corrective actions.

  
  Download Outcome Document

• Consultation 21: FAHR: Brainstorming Session to improve the HR Proactive Business Partners Initiative

  From: 26/12/2021 To 27/01/2022

  Subject:

   Through the Proactive Business Partners initiative, FAHR seeks to bring the Authority's services closer to human resources departments and officials in ministries and federal entities, through a specialized elite of its employees who provide the necessary support to them, to ensure the implementation of the human resources strategy in the federal government and human resources regulations and legislation to the fullest. 

  
  

  Purpose of Consultation:

  Through the brainstorming session, the Authority seeks to obtain the views of the Business Partner Team of Directors and Human Resources officials in the Authority and to take their suggestions to develop an integrated plan to activate and develop the initiative, to serve the federal authorities, and raise the level of satisfaction with the authority's services.

  
  

  Decision Making:

  FAHR will stand on the views and proposals of the Business Partner Team to enhance strengths, develop corrective measures for any gaps and to facilitate the process of preparing the development plan within specific time frames, to meet the needs of human resources departments in the federal government and raise their level of satisfaction and happiness with the authority's services.

  
  

  Brainstorming Session Outcomes:  

  The Authority held a brainstorming session with the business partners team, a number of the authority's employees, managers and HR officials in the federal entities, to develop the Proactive HR Business Partners Initiative. During the virtual session, the previous years' work plan was presented, and some observations and proposals were discussed to update the 2022 plan, which would help simplify the process of communication and respond to inquiries directly, within specific time frames, that meet their needs, and raise their level of satisfaction and happiness with the authority's services. The opinions of the majority of the employees were counted and after discussion by those concerned, the plan was prepared.

  You will find in this presentation the outcomes of the session.

  
  Download Outcome Document

  Consultation 22: FAHR: Brainstorming Session to enhance The Virtual Assistant Service for the Federal Authority for Government Human Resources customers "Hamad"

  From: 26/12/2021 To 27/01/2022

  Subject:

  The Federal Authority for Government Human Resources has launched a virtual assistant service "Hamad" for FAHR's customers, which would facilitate customers access to its electronic services and obtain answers to some inquiries around the clock 24/7, through the Authority's website (www.fahr.gov.ae) Hence, "Hamad" is considered one of the aspects to shift towards artificial intelligence.

  Purpose of Consultation: 

  The Authority seeks to periodically review the system in terms of content and efficiency and seeks to add new features that help in improving the service in form and content through brainstorming sessions.

  Decision-Making:

  The Authority will stand on the employees' views and suggestions, to make the necessary updates, to improve the system and enrich it with accurate information and answers, in order to meet the needs and aspirations of customers.

  
  

  Brainstorming Session Outcomes:

   The Federal Authority for Government Human Resources has launched a Virtual Assistant Service for the authority's customers "Hamad", which will make it easier for customers to access its electronic services and get answers to some inquiries around the clock, through the authority's website, so that "Hamad" is considered one of the direct shift towards artificial intelligence.  During the brainstorming session, which was attended by some of the Authority's employees, the mechanism of periodic review of the system in terms of content and efficiency was discussed, and new features were proposed to help improve the system in form and content.  The opinions of the majority of employees have been counted and after discussion by those concerned, an implementation plan will be drawn up to meet the needs and aspirations of customers.

  You will find in this presentation the outcomes of the session

  
  Download Outcome Document

  Consultation 23: FAHR: Measuring the satisfaction level with the Government Skills Bank initiative 2022

  From: 07/01/2022 To 11/03/2022

  Subject: 

  Measuring the satisfaction of the Authority's employees with the Government Skills Bank initiative.

   Purpose of Consultation:

   Finding out the opinion of the Authority's employees about the mechanism for developing and activating the Government Skills Bank initiative through survey.

  

  Decision-Making:

  Creating new methods of marketing the initiative, and working on preparing innovative marketing campaigns, based on the development and improvement proposals and opinions of employees.

  Survey Results with Corrective Actions:

  After analyzing the results of the questionnaire that measures employees' satisfaction with the Government Skills Bank 2022 initiative, the participants' suggestions and views were taken into consideration, which would help in developing the initiative and the channels for its submission, as well as setting up a marketing mechanism and raising awareness of the initiative. The results were also examined, and nearly 40 suggestions and observations were received, which were taken into consideration, and then built upon in the development of corrective measures and the development of the Government Skills Bank initiative in line with the needs and aspirations of customers.

  
  

  In this presentation, you will find some suggestions with corrective actions.

  
  Download Outcome Document

  Consultation 24: FAHR: Questionnaire for the development of HR Echo Articles

  From: 28/01/2022 To 18/03/2022

  Subject:

  Based on the efforts of the Federal Authority for Governmental Human Resources to develop its published materials, especially the HR Echo Articles, and its keenness to involve its employees in the decision-making regarding its development in form and content, a questionnaire will be sent to find out the opinions and views of the development readers, and then project them on the magazine; To raise the level of readability and make it more attractive.

   Purpose of Consultation:

  From the survey, the Authority seeks to involve its customers in the process of updating the articles - in form and content - in order to make it easier for customers and make it more attractive and easier to read.

  

  Decision-Making:

  The Authority will stand on the customer's development proposals and feedbacks, which will help in developing the articles in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers.

  Outcomes of the Brainstorming Session:

  
  

  The Authority held a brainstorming session to develop the HR Echo Articles, with the participation of a number of the Authority's employees. During the virtual session, some developmental notes received from the departments were discussed. The proposals and views of the development specialists from the departments were taken, which would help in developing the Articles - in form and content - in order to facilitate the reader, make it more attractive and easy to read and make the necessary updates on it. 

  In this presentation, you will find some suggestions with corrective actions.

  
  Download Outcome Document

  Consultation 25: FAHR: Questionnaire for developing the marketing messages for the Hayat Program for Psychological and Moral Support for employees of the Federal Government

  From: 24/01/2022 To 18/03/2022

  Subject:

  Based on the efforts of the Federal Authority for Government Human Resources to develop the Hayat Program for Psychological and Moral Support for employees of the Federal Government and increase awareness of it, and its keenness to involve its employees and customers in the decision-making for its development in form and content.  A survey will be sent to receive the employees and customer's development opinions and views, on marketing messages and the content of the site's content.

   Purpose of Consultation:

  From the survey, FAHR seeks to involve its employees and customers in the process of updating the marketing messages of the Hayat Program - in form and content - in order to facilitate customers and increase the volume of benefit from the initiative.

  

  Decision-Making:

  The Authority will stand on the customers and employees' development proposals and feedbacks, which will help develop the program in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers.

  Outcomes of the Brainstorming Session:

  
  

  The Authority held a brainstorming session to develop the marketing collaterals for "Hayat" Program for the Psychological and Moral Support for federal government employees, through which it seeks to involve its employees in the process of updating the marketing messages of the "Hayat" initiative - in form and content - in order to facilitate customers and increase the volume of benefit from the initiative.  The proposals and views of the development specialists from the departments were taken, which would help in developing the initiative in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers. And also working on preparing an integrated marketing plan to promote the initiative.

  In this presentation, you will find some suggestions with corrective actions.

  
  Download Outcome Document

• Consultation 26: Federal Authority for Government Human Resources: Brainstorming Session to market the Annual Report of the Authority's Achievements in 2021

  From: 07/03/2022 To 31/03/2022

  Subject:

  Based on the efforts of the Federal Authority for Government Human Resources to market its annual report in a distinctive way, and its keenness to involve its employees in proposing new and innovative ways of marketing, the Authority will hold a brainstorming session to receive the employees' development opinions and views, and then prepare the plan.

  Purpose of Consultation:

  From the session, the authority seeks to involve its employees in submitting their development suggestions to prepare the marketing plan for the annual report.

  Decision-Making:

  The authority will stand on the employees' development proposals and visions, which will help in preparing an integrated marketing plan for the annual report on its achievement during 2021; To reach the level of ambitions and aspirations of dealers and readers.

  Outcomes of the Brainstorming Session:

  
  

  The Authority held a brainstorming session to market the Annual Report on the Authority's Achievements for the year 2021, with the participation of a number of the Authority's employees. During the virtual session, some marketing ideas and suggestions were presented. 

  
  Download Outcome Document

  Consultation 27: FAHR: Satisfaction Questionnaire for the E-Learning Portal in the Federal Government (Al-Mawrid)

  From: 06/01/2022 To 28/02/2022

  Subject:

  The Federal Authority for Government Human Resources launched the e-learning Portal Initiative in the Federal Government "Al Mawrid", which is an advanced Smart Training Platform that serves Federal Government employees, develops their behavioral and specialized skills, and provides them with innovative public and specialized electronic training programs and courses, that take into account their needs and enhance their capabilities. Also enable them to keep step with the requirements of the labor market. al-mawrid.ae

  Purpose of Consultation:

  The Authority seeks to motivate Federal Government employees to actively participate in "Al Mawrid" Portal to achieve the maximum benefit from the available educational and training programs, through a special questionnaire that measures their satisfaction with the portal in order to develop and update it.

  Decision-Making:

  The authority will measure the level of interaction with the "Al Mawrid" portal and stand on the views and suggestions of specialists from the federal government employees, to enhance strengths, and develop corrective measures for any gaps, in order to raise their level of satisfaction and happiness with the portal.

  
  

  Results and Corrective Actions:

  After analyzing the results of the questionnaire that measures the level of satisfaction with the e-learning portal in the federal government (Al Mawrid), the development proposals and views of the participants (approximately 40 proposals) were taken, which would help update the portal in terms of content and characteristics, establish a marketing mechanism and raise awareness of the portal .

  
  

  
  

  

  Thank you for your participation. 

  
  Download Outcome Document

  Consultation 28: FAHR: Brainstorming Session to prepare an Integrated Media Plan for the Authority 2022

  From: 17/01/2022 To 25/02/2022

  Subject:

   The Federal Authority for Government Human Resources prepares annually a media plan that includes all its services and projects for the purpose of promoting within the specified time frame.

  
  

  Purpose of Consultation: 

  The authority, especially the Government Communication Team, seeks through the brainstorming session to periodically review the previous plan and propose new requirements and inputs for the preparation of an integrated media plan, in terms of promotion channels, time frames, and responsibilities. 

  
  

  Decision-Making:

  The Government Communication Team will prepare the media plan after reviewing the views and proposals of the relevant departments, to make the necessary updates, to improve the plan, to cover all the Authority's strategic projects.

  
  

  Session Outcomes:

  The Government Communication Team held a brainstorming session with stakeholders to prepare a Media Plan for all of the Authority's strategic initiatives and projects. Departmental requirements were received in terms of marketing channels, designs and financial resources, to market projects and initiatives, and discussed them with stakeholders, and then prepared the proposed plan for 2022.

  
  

  Action:

  
  

  The Government Communication Team has prepared an integrated media plan that covers the requirements of the departments, in terms of marketing and promotion, and is time-framed and subject to change according to requirements. 

  
  Download Outcome Document

  Consultation 29: FAHR: Public satisfaction with the HR Club virtual sessions

  From: 01/11/2021 To 30/12/2021

  Subject:

  The Human Resources Club is one of FAHR strategic initiatives that aims to enhance the capabilities and productivity of the workforce in the Federal Government, as the club provides an interactive platform for exchanging experiences, best practices, and building relationships between human resource specialists from various sectors ( Federal Government Sector, Local Government and Private Sector).

   Purpose of Consultation:

   The authority seeks to obtain the development views of the club's members, so that it will be a suitable environment for exchanging experiences and expertise between specialists, experts, researchers and those interested in developing human capital, exchanging opinions and discussing challenges and solutions to common human resource issues.

   Decision Making:

  The authority will measure the level of interaction with the virtual sessions of the Human Resources Club and assess the views and suggestions of the customers and the club's members, in order to enhance the strengths, and to establish corrective measures for the gaps, to raise their level of satisfaction and happiness with the initiative.

  Results and Action:

  After analyzing the results of the questionnaire that measures the level of public satisfaction with the sessions of the Human Resources Club (virtual sessions) 2021, the suggestions and views of the participants from the federal government and the public were taken into consideration in the questionnaire, which would help in the development of the Human Resources Club and virtual sessions and set up a marketing mechanism.  The results were identified and approximately 10 proposals were received, taken into consideration, and then built upon in the development of corrective measures.

  In this presentation, you will find suggestions with corrective actions.

  
  Download Outcome Document

  Consultation 30: FAHR: Public satisfaction with the publications issued by the Authority

  From: 03/11/2021 To 26/12/2021

  Subject:

  Measuring the level of satisfaction of the authority's customers, including Federal Government employees and the public, with the published publications issued by the Authority.

   Purpose of Consultation:

  Finding out the public's opinion about the Authority's publications and materials published on social networking sites and the website by launching a questionnaire that measures the satisfaction of employees, public and customers.

   Decision-Making:

  Developing new and innovative methods to develop the Authority's publications and published materials, based on the customers' needs and suggestions in the questionnaire, and working on updating the publications, based on the employees' developmental and improvement proposals and visions.

  Results and Corrective Actions:

  After analyzing the results of the questionnaire that measures the Customer Satisfaction with the Materials Published by the FAHR in 2021, the suggestions and views of the participants from the federal government and the public were taken into consideration in the questionnaire, which would help in developing the authority's publications and published materials, establishing a marketing mechanism and raising awareness of the authority's initiatives and projects through Electronic or Paper versions.

  The results were examined and about 30 proposals were received, and they were taken into consideration, and then based on them in developing corrective actions.

  In this presentation, you will find suggestions with corrective actions.

  
  Download Outcome Document

• Consultation 31: FAHR: Questionnaire to choose the appropriate name for the identity of the Authority's "Digital Initiatives"

  From: 17/10/2021 To 05/12/2021

  Subject:

  As part of the Authority's tireless efforts to keep pace with the future directions of the country, in terms of developing government work and improving the level of services provided to customers, and in line with what was included in the 50th document of strategic projects and initiatives that enhance the country's leadership and its prestigious position at the global level, FAHR is in the process of launching a unified platform that includes all its digital strategic initiatives.

   Purpose of Consultation:

  From the survey, the Authority seeks to involve its employees in the process of choosing an appropriate name for the new platform.

  :Decision-Making

  The Authority will stand on the opinions and participation of employees, which will help in choosing the appropriate name for the platform.

  
  

  
  Download Outcome Document

  Consultation 32: FAHR: Questionnaire to choose the appropriate name for the "Knowledge Transfer" Program"

  From: 17/10/2021 To 05/12/2021

  Subject:

  Based on the efforts of the Federal Authority for Government Human Resources to develop its systems, it will launch a comprehensive training program; To transfer knowledge and expertise to HR officials at the Federal Government level; To raise the use of Digital HR Systems, and implement HR Policies, Legislation and procedures, and thus raise their indicators related to the level of HR maturity.

  Purpose of Consultation:

  From the survey, the Authority seeks to involve its employees in the process of selecting an appropriate name for the "Knowledge Transfer" project for Human Resources Officials.

  Decision-Making:

  The Authority will stand on the opinions and participation of employees, which will help in choosing the appropriate name for the project.

  
  

  
  Download Outcome Document

  Consultation 33: FAHR: Questionnaire for developing FAHR monthly HR Magazine

  From: 17/10/2021 To 05/12/2021

  Subject:

  Based on the efforts of the Federal Authority for Governmental Human Resources to develop its published materials, especially the monthly HR Magazine, and its keenness to involve its employees in the decision-making regarding its development in form and content, a survey will be sent to find out the opinions and views of the development employees, and then implement them on the magazine; To raise the level of readability, make it more attractive.

   Purpose of Consultation:

  From the survey, the Authority seeks to involve its employees in the process of updating the magazine - in form and content - in order to make it easier for customers and make it more attractive and easier to read.

  :Decision-Making

  The Authority will stand on the employees' development proposals and feedbacks, which will help in developing the magazine in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers

  
  

  

  We look forward for your participation. 

  
  Download Outcome Document

  Consultation 34: FAHR: Questionnaire for developing the Marketing Campaign for the Government Skills Bank Initiative

  From: 17/10/2021 To 05/12/2021

  Subject:

  Based on the efforts of the Federal Authority for Government Human Resources to develop the Government Skills Bank initiative and increase awareness of it, and its keenness to involve its employees in the decision-making for its development in form and content.  A survey will be sent to receive the employees' development opinions and views, on marketing messages and the content of the site's content.

   Purpose of Consultation:

  From the survey , FAHR seeks to involve its employees in the process of updating the marketing messages of the Government Skills Bank initiative - in form and content - in order to facilitate customers and increase the volume of benefit from the initiative.

  Decision-Making:

  The Authority will stand on the employees' development proposals and feedbacks, which will help develop the initiative in terms of design and content; In order to reach the level of ambitions and aspirations of the dealers.

  

  We look forward for your participation. 

  
  Download Outcome Document

  Consultation 35: FAHR: Level of satisfaction with the FAHR's services, channels of delivery and awareness level 2021

  From: 21/09/2021 To 15/10/2021

  :Consultation Subject

   Stemming from its keenness to provide the best services, simplify procedures and facilitate for customers, and achieve the highest levels of satisfaction and happiness for them, the Federal Authority for Government Human Resources provided its services electronically, through the Customer Happiness System, the unified Call Center, and the Virtual Assistant System "Hamad" (Chatbot) and through The Authority's Smart Application 

  
  

  

  :Consultation Purpose

  Getting to know the public's opinion and measuring its satisfaction with the service delivery channels provided by the FAHR through a questionnaire and data analysis.  To be used as part of the process of continuous improvement and development of the marketing plan, in a way that helps the authority meet the expectations of the public, and ensures its access to information and services of interest to it in the easiest and fastest way

  :Decisions expected as a result of this consultation

  The authority will monitor and study the most prominent proposals, and formulate a set of corrective measures, to develop systems to reach all target groups and meet their aspirations.

  Video: https://youtu.be/Wv5NM_M0m 

  
  

  
  Download Outcome Document

• Consultation 36: FAHR: Customer satisfaction level with the Promotional Campaigns implemented by the Authority about its Initiatives and Projects 2021

  From: 12/09/2021 To 28/10/2021

  Consultation Subject:

  The Federal Authority for Government Human Resources provided its e-services to simplify the procedures and facilitate the customers, and to achieve the highest rates of satisfaction and happiness, through Customer Happiness System to achieve the desired standards of quality and excellence.  Therefore, FAHR worked to raise public awareness of its services by promoting them in different media and other channels in order to reach the largest possible number of targeted people

  Consultation Purpose:

  Identify the public opinion and measure its satisfaction with the level of awareness of the priority e-services provided by FAHR through a survey, and analyze the data to be used in process of continuous improvement and development of the marketing plan.  The same will helps the Authority to meet the expectations of the public and ensure access to information and services that interest them in the easiest and fastest ways.

  Decisions expected as a result of this consultation:

  The Federal Authority for Government Human Resources will monitor the most important feedbacks and study them and develop a set of corrective actions and implement awareness campaigns to promote the authority's e-services in order to ensure quality, and reach all target groups and meet their expectations.

  
  

  Result:

  After analyzing the results of the questionnaire that measures the level of customer satisfaction with the Promotional Campaigns implemented by the Authority about its Initiatives and Projects 2021, the proposals and opinions of participants from the federal government were taken into account, which would help in developing the campaigns, setting up a marketing mechanism and raising awareness of the initiative and projects.

  The results were examined and about 20 proposals were received, and they were taken into consideration, and then based on them in developing corrective actions.

  
  

  In this presentation, you will find suggestions with corrective actions.

  
  Download Outcome Document

  Consultation 37: Share your opinion on FAHR's Social Media Platforms

  From: 01/04/2021 To 31/05/2021

  Consultation Subject:
  

  As part of FAHR's interest in achieving excellence and leadership in the performance of its Social Media Channels, the Authority invites the respected public to give their opinions and their developments views on its Social Media Platforms.

   Purpose of Consultation:

  Through this consultation, the Authority aims to measure the level of satisfaction with its Social Media Platforms.

  Decision-Making:

  Launching valuable initiatives to innovatively enhance the interaction of the audience with FAHR's Social Media Platforms and raising levels of satisfaction with them.

  
  Download Outcome Document

  Consultation 38: FAHR: Proposing a name for the Professional and Specialized Certification Project

  From: 14/03/2021 To 30/04/2021

  Subject:

  Proposing a name for the new "Professional and Specialized Certification" Project by the Authority's employees. 

  
  

  Purpose of Consultation:

  Consultation with the Authority’s employees and taking their suggestions to choose a distinguished name for the new “Professional and Specialized Certification” Project, by launching a competition.

  
  

  Decision-Making:

  Choosing a marketing name for the new initiative, based on employee suggestions and opinions.

  
  

  Competition Results:

  The "Professional Certificates” for Federal Government Employees initiative team launched a competition at the Authority level to suggest a suitable marketing name for the initiative.  14 proposals were received, via e-mail, and after the proposals were counted and discussed by the concerned parties, there was consensus on the name "Elite".

  
  

  Action:

  The Authority worked on preparing the logo and marketing materials for the initiative in both languages, to be launched after that at the Federal Government level and raise awareness about it. 

  
  

  
  

  
  
  

  
  Download Outcome Document

  Consultation 39: FAHR: Developing the Government Skills Bank Initiative

  From: 14/03/2021 To 30/04/2021

  Subject:

  
  

  Measuring the satisfaction of the Authority’s employees with the Government Skills Bank initiative.

  
  

  Purpose of Consultation:

  
  

  Finding out the opinion of the Authority’s employees about the mechanism for developing and activating the Government Skills Bank initiative through a virtual brainstorming session.

  
  

  Decision-Making:

  
  

  Creating new methods of marketing the initiative, and working on preparing innovative marketing campaigns, based on the development and improvement proposals and opinions of employees.

  
  

  Outcomes of the Brainstorming Session:

  The Authority held a brainstorming session to develop the Government Skills Bank initiative, with the participation of a number of Authority employees. During the virtual session, some developmental notes received from administrations and from some federal entities were discussed.

  The proposals and opinions of development specialists from the departments and some concerned parties in the federal government were taken into consideration, which would help in developing the portal and making the necessary updates on it. In line with their needs, as well as in setting up a marketing mechanism and raising awareness of the portal.

  
  

  In this presentation, you will find some suggestions with corrective actions.

  
  

  
  Download Outcome Document

  Consultation 40: FAHR's Annual Report 2020

  From: 01/03/2021 To 30/04/2021

  Subject:

  Measuring the employees Level of satisfaction of the Authority’s Annual Report about the Authority’s Achievements in 2020.

  
  

  Purpose of Consultation:

  Finding out the opinion of the Authority’s employees on the topics of the Annual Report and the new "Interactive" format, through a virtual brainstorming session.

  
  

  Decision-Making:

  Creating new and innovative methods for developing the report, and working on updating the report in form and content, based

  on the development and improvement proposals and opinions of employees.

  
  

  Outcomes of the Brainstorming Session:

  
  

  The Authority held a brainstorming session to develop FAHR Annual Report 2020, with the participation of a number of the authority’s employees. During the virtual session, some development notes were discussed and the suggestions of specialists were taken to develop new and innovative methods for developing the report, and working on updating the report in form and content, before launching a new and interactive image for the public.

  
  

  In this presentation, you will find some suggestions with corrective actions.

  
  Download Outcome Document

• Consultation 41: Brain Storming Session to improve the Federal Authority for Government Human Resources website

  From: 01/06/2021 To 09/07/2021

  Subject:

  Based on the endeavors of the Federal Authority for Government Human Resources to develop its website and its eagerness to involve its employees in the decision to improve the content and the look & feel, a brain storming session  will be held to receive the views and feedbacks of employees and then to be implemented on the site which will provides better and easier services for customers.

  Purpose of Consultation:

  FAHR seeks from the session to involve its employees in the process of developing its website for the convenience of customers and to make it more attractive and easy to browse.

  
  

  Decision-Making:

  
  

  FAHR will review employee development proposals and visualizations that will help in developing and improving the site, to reach the level of customers ambitions and aspirations.
  

  
  Download Outcome Document

  Consultation 42: FAHR:Government employees satisfaction with the Psychological Support Program (Hayat)

  From: 01/08/2021 To 31/08/2021

  Subject:

  The Federal Authority for Government Human Resources launched Hayat Project to provide psychological and moral support to employees of the Federal Government, with the aim of enhancing their mental health at the hands of a group of specialists and consultants and raising efficiency and productivity by reducing work and life challenges, given the exceptional circumstances the world is going through, and what may result from psychological and social pressures and challenges.

  
  

  Purpose of Consultation:

  The Authority seeks to develop the program to help the largest number of employees of the Federal Government to overcome the psychological crises and pressures caused by the current conditions.
  

  
  

  Decision-Making:

  After analyzing the results of the questionnaire that measures the level of Satisfaction of the Psychological Support Program for Federal Government employees (Hayat), the proposals and opinions of participants from the federal government were taken into account, which would help in developing the program, setting up a marketing mechanism, raising awareness of the initiative and how to benefit from the services provided by the program to the employees.

  The results were examined and about 11 proposals were received, and they were taken into consideration, and then based on them in developing corrective actions.

  
  

  Click below to view the list of suggestions with corrective actions.

  
  

  
  

  

  
  Download Outcome Document

  Consultation 43: The Development of Customer Happiness System (CHS) in the Federal Authority for Government HR

  From: 28/02/2021 To 31/03/2021

  Subject

  The Federal Authority for Government Human Resources is working continuously in developing a Customer Happiness System (CHS), which facilitates access to all its electronic services through one portal connected to the Authority website www.fahr.gov.ae

  Purpose of Consultation

  The Authority seeks to explore the views of its customers about the system by virtual brainstorming session

  Decision-Making

  The Authority solicited customers’ views and suggestions, and made all the necessary updates to improves the system in a way that meets the needs of all users

  
  

  
  Download Outcome Document

  Consultation 44: FAHR: Customer satisfaction with Qudurat Initiative for Federal Government employees

  From: 31/01/2021 To 28/02/2021

  Consultation Subject:

  The Federal Authority for Government Human Resources (FAHR) aims to support the Federal Government and enable them to build capabilities of government employees in order to achieve UAE vision 2021, through studying and proposing best practices and solutions that will measure the capabilities of employees and develop them to enable national competencies and Federal Human Capital development 

  
  

  Consultation Purpose

  The General Capabilities Measurement Framework in the Federal Government was developed with the aim of simplifying the process of measuring capabilities at federal government level and developing it in the future

  Decision Making:

  The Authority will measure the level of interaction with the initiative and stand on the opinions and suggestions of the specialists from the federal government, to participate in its development visions to enhance the strengths and to set corrective measures for gaps, to raise their level of satisfaction and happiness with the project

  
  

  
  

  
  

  
  Download Outcome Document

  Consultation 45: FAHR:Federal Government satisfaction with the HR Business Partners initiative

  From: 10/11/2020 To 28/02/2021

  :Subject

  Through the initiative of “HR Business Partners”, the Federal Authority for Government Human Resources seeks to bring its services closer to human resources departments and officials in ministries and federal entities, through a specialized elite of its employees to provide the necessary support to ensure the effectiveness implementation of the human resources strategy in the federal government

  
  

  :Purpose of Consultation 

  The Authority seeks to explore the views of its customers, managers and human resources officials in the federal authorities on the effectiveness of the initiative “HR Business Partners” and the efficiency of business partners, and the level of satisfaction with them, through a special questionnaire in this regard 

  
  

  :Decision Making 

  The Authority will stand on the customers’ views and suggestions, to make the necessary corrective actions and improvement for any gaps, and to facilitate the process of communication and respond to inquiries directly, within specific time frames, meet their needs, and raise the level of satisfaction and happiness with the services of the Authority

  
  

  
  

  
  

  
  

  
  

  
  Download Outcome Document

• Consultation 46: FAHR: Customer satisfaction with the Government Skills Bank Initiative for Federal Government employ

  From: 27/12/2020 To 07/02/2021

  Consultation Subject:

  The Federal Authority for Government Human Resources launched the "Government Skills Bank" initiative, the idea of ​​which is based on identifying experts, people with skills and competencies from among federal government employees, and documenting this electronically through the electronic portal

   

  Consultation Purpose 

  The authority seeks to develop the Government Skills Bank initiative and maximize its benefit, as it helps and empower federal ministries and entities to benefit from experts, specialists and people with competencies in various fields and disciplines related to the work of the federal entity, and to employ their capabilities in developing the institutional work system in the federal government, and establishing a management culture Knowledge therein

  Decision Making:

  The authority measured the level of interaction with the Government Skills Bank initiative and stand on the opinions and suggestions of specialists from the federal government, to participate in its development visions to enhance the strengths and to set corrective measures for gaps, to raise their level of satisfaction and happiness with the project