The Federal Authority for Government human Resources has recently launched the electronic customer support system linked to the Human Resources Information Management System” Bayanati”. The new system aims at providing technical support to all employees of federal government ministries and entities using the “Bayanati System” in a distinguished manner that ensures providing prompt response and quality service.
The new service comes as part of FAHR quest to provide the best technical solutions that meet the needs of the federal government sector linked to the “Bayanati” system to reach the highest levels of quality and realizing the satisfaction of clients in a way that optimizes the best practices and international standards in the field of services provision.
The Authority has indicated in a circular issued to all federal ministries and entities that all federal entities were trained, during the months of February and March, on how to use the system. The system was experimentally piloted within all federal entities during the month of March 2014.
The Authority indicated that this new system allows federal entities to record their remarks and hurdles they face when using “Bayanati” system and its subsidiary systems and enables them to track such problems at any time, together with generating reports and statistics in order to figure out the workflow. It also provides an electronic channel to enter the requirements of federal government entities regarding any amendments, additions, workshops and reports, in addition to inspecting all records and files and tracing and generating support reports promptly. Finally, it also helps in the process of monitoring support provision performance in accordance with the indicators set out in Service level Agreement (second Edition) through very detailed and accurate reports.
In addition, the system is considered an effective tool that help in continuous development of the process of providing excellent services to federal entities. This is carried out through needs analysis of clients; measurement of quality of services provided in satisfying these needs and the real level of service in order to analyze the differences in the orientation of the services provided as well as comparing the level of service. Accordingly, HR officials within the federal government sector are kindly requested to instruct their employees who have been trained on how to use the system to activate it by entering all sorts of request. The Authority has made it quite clear that no support requests shall be received through any other channel other than official channel, namely, the Electronic Customer Support Service System (Remedy Service BMC Desk) .Technical support will be provided by reporting to customer service center free toll telephone No. 600525524