This came during a round-table session organized by the Federal Authority for Government Human Resources on the sidelines of the governmental summit in its third session about the civil service and human resources in the Arab region, entitled (trends and future priorities in the field of civil service and human resources).

The session was attended by His Excellency Hussein Ibrahim Al Hammadi, Minister of Education and Chairman of the Federal Authority for Government Human Resources, and a number of ministers and agents of civil service and human resources in the countries of the Cooperation Council for the Arab Gulf States, and the Arab region, including (Saudi Arabia, Oman, Qatar, Kuwait, and the Arab Republic of Egypt, and the Hashemite Kingdom of Jordan), along with representatives from the Commission and a number of partners in the global human resources organizations (such as the Society for Human Resource Management "SHRM", the Chartered Institute of Personnel and Development (CIPD), UK, and Boston Consulting Group " BCG".

The participants in the session explained that the center will take over the task of developing the studies and research to answer all questions and provide solutions and explanations for major issues that have been raised during the session, including: (productivity in the public sector, change management in human resources, smart services, dedication in providing service, and quantitative and qualitative Employment).

The session, which was managed by His Excellency Dr. Abdul Rahman Al Awar, General Manager of the Federal Authority for Government Human Resources, reviewed the most prominent trends and challenges of human capital management in the region and the world, in order to get out the priorities to work accordingly, which will support the region government's efforts to promote human resources and upgrading its role.

Moreover, the session discussed several issues about (productivity in the governmental sector, and the change management in human resources in the public sector, smart services, smart governmental employee, governments and traditional dilemma associated with quantitative employment compared to attract talents and distinctive competencies), in order to create dialogue about it and to reach a common understanding on these trends and its potential impact.

The participants discussed the causes of low productivity in the public sector comparing to the private sector, and agreed that the performance of human resources departments in the public sector is less than their counterparts in the private sector, especially with regard to talent and performance management, stressing that smart services require smart competencies, and providing services via mobile phones and smart channels will be an important factor to improve the quality of governmental services, which would require a radical shift in the capabilities and possibilities of the staff providing the services to customers, stressing the necessity to change their attitude, particularly with regard to direct communication with the customers.

In his speech, His Excellency Hussain Ibrahim Al Hammadi welcomed the guests of the United Arab Emirates in their second country and the participants in the session, stressing the need to keep the talents in the public sector, like the private sector, through the adoption of motivational and developmental systems and programs to prevent these talents from migration to the private sector, and attention to develop the staff technology to keep pace with globally-rapid technological changes.

In his speech, His Excellency Ashraf Al Arabi, Minister of Planning, Follow-up and administrative reform in the Arab Republic of Egypt said that Egypt has a privacy with respect to high unemployment rates and the increasing demand for jobs; in view of the increasing steadily in the population, calling for legislative amendments to face the dilemma of disguised unemployment and low productivity.

From his part, His Excellency Khalif Al Khawaldah, Minister of Public Sector Development in the Hashemite Kingdom of Jordan confirmed that the administrative reform is the basis of any social or political reform, noting that the governments in the region are demanded more than ever to reform systems and policies of civil service and human resources, and to adopt  new approach in the provision of services, as well as to benefit from the private sector experience in providing services and achieving high rates of satisfaction dealers.

From his part, His Excellency Issa bin Saad Jaffali Al-Nuaimi, Minister of Administrative Development at the State of Qatar, pointed to the need to benefit from the experiences and practices of the private sector and employ them in improving the quality of services provided by the public sector institutions, noting that the public sector is facing many problems, most notably the absence of a clear features system of incentives and rewards and administrative irregularities.

In turn, His Excellency Dr. Saleh bin Abdul Rahman, Deputy Minister of Civil Service in Saudi Arabia stressed on the need that the change in the public sector must be comprehensive and radical, and not limited to a particular device, emphasizing at the same time on the importance of the presence of abundant human resources able to draw future trends and make changes desired by the governments in all sectors and fields, indicating that the civil service agencies in the region need to be a real revolution in the regulations and legislation, and restructuring laws that contribute in attracting talents and maintain on it.

Sheikh Mohammed Abdullah Al-Mubarak Al-Sabah, Minister of State for the Kuwaiti Council of Ministers Affairs noted that there are many problems facing the civil service in the Cooperation Council countries for the Arab Gulf States and the region, and constitute obstacles in order to achieve its plans and strategic objectives, most notably: that government employees looks to the governmental job as an entitlement, and to increase the number of births and decrease death rate, calling governments and public sector institutions to benefit from the experience of the private sector in attracting talents and its motivate.

From his part, His Excellency Sheikh Ahmed bin Mohammed AlNadabi, undersecretary of the Ministry of Civil Service for the civil service affairs in the Sultanate of Oman, showed that the civil service agencies in the region are demanded to find a radical and practical solutions to the problem of job-seekers, with the advantage of the career opportunities that abound in the private sector.